Lionel
Posted
highly recommended for IT pros
great product, very intuitive, real problem solver, support is very helpful and responsive

Average
71 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Best Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, patching, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. And now - Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action: (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency.
Atera - Full-Stack IT Management (atera.com) has 71 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
Showing 40 reviews with 5 stars · Clear filters
Lionel
Posted
great product, very intuitive, real problem solver, support is very helpful and responsive
Wayne
Posted
Everything is simple and streight forward. Not too many bells and whistles to get in the way of getting things done.
Shalev S.
Posted
Atera has been amazing in saving us time and money using Autopilot
Benjamin H.
Posted
I decided to test this software with a view to using it within my new business as a local IT support company. Having installed it on one of my trusted customers sites to test, I found after a few days I had been locked out. It appears that there had been some suspicious activity???? After some back and forth with support it would appear that the only way to re-open the account was to provide the company registration documentation. I am a sole trader at the moment and therefore have no such documentation, however atera insisted that I sent it anyway. After many emails I am at an impasse no account until I provide a document I cannot supply. Long and short is I will look elsewhere for a solution. Addition I have spoken to someone within Atera who very quickly sorted the account, was very professional and dealt with my issues. I am happy to say I can now continue with my trial with confidence. It seems to have been mainly automated responses that caused the problems.
Response from Atera - Full-Stack IT Management· Apr 28, 2026
We completely understand your frustration with this situation. Atera is a powerful IT management platform that provides deep access to remote systems, which is why we uphold very high security standards to prevent any unauthorized use. As part of this, we conduct thorough verification of business credentials. We’re pleased to let you know that our security team has reviewed your case and your account has now been fully reinstated. We hope you enjoy the rest of your trial and have a smooth experience moving forward.
Bosso
Posted
Great product easy to use makes dealing with multiple clients a breeze.
Alex
Posted
Good Tool for some rmm
JC
Posted
Best pricing around for unlimited agents. Also a great PSA keeping you up to date on issues before they happen.
Matimba
Posted
it's easy to interact with it.