Excellent
7,256 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 70 reviews with 3 stars · Clear filters
askanexpertonline.com C.
Posted
Did not get a price upfront. I do not know what I will be charged.
Response from Askanexpertonline.com· Jun 4, 2025
Hello, Thank you for reaching out to us. We've sent you an email using our Customer Support platform. Please reply to the email with ticket ID 10295128 if you have further questions. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
Charlie B.
Posted
Sure very knowledgeable and helpful give me the information I need you to succeed most of what they've already asked for I have already looking forward to meeting the new lawyer and getting this started I have to go back to hospital on Thursday to have two stuff out of me then I'm fine if this lawyer has a phone number that wants to represent me I need to get the phone number and address so I can meet with her or them very deeply appreciated I'm a disabled vet on fixed income Marine corps nope I don't get money from them I just get free help here my number is 252-775-1399
Response from Askanexpertonline.com· Apr 21, 2025
Hello Charlie, We appreciate you sharing your experience. If you have questions or if there's anything else you'd like assistance with, specifically with your account, feel free to let us know, and we'll be happy to assist. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
askanexpertonline.com C.
Posted
too long no contact with a live agent!
Response from Askanexpertonline.com· Mar 5, 2025
Hello, Thank you for reaching out. If I understand correctly, you are trying to reach your mobile phone company. We are a question and answer site with Experts to answer your questions but we're not a mobile phone company. I’ve processed a refund for the membership charge and confirmed that your membership has been canceled. We're here to assist you if you have any questions or need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962
Ken K.
Posted
Was misdirected to this site. Was confused and eventually billed $1 and then billed another $55. After speaking with the representatives was assured that the bill would be canceled, but that would take between 3-5 days. But it’s only been 3 days so I hope that I Will see that action as promised. Your representative was so concerned and helpful and I believe him and trust that all billing will be canceled. KCK
Response from Askanexpertonline.com· Feb 3, 2025
Hello Ken, Thank you for sharing your review of your JustAnswer experience via TrustPilot. We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE As a courtesy, your membership payment has been canceled on February 1, 2025.This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care [email protected]
Richard K.
Posted
I did not like the fact that the new printer did not come with an instruction booklet
Response from Askanexpertonline.com· Jan 28, 2025
Hello Richard, It seems you may have contacted us by mistake, but we’d like to let you know that an answer is waiting for you regarding your question. You can log in to your JustAnswer account to view it anytime. If you have any further questions or need assistance, feel free to reach out. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
askanexpertonline.com C.
Posted
I was charged for them to answer a question, which was not answered. I'm on auto pay. The problem is comcast's. I should be able to get help without paying for it, especially when it's your problem, not mine. It's why I went with auto pay so I wouldn't have this problem. I called on 1/21/2025 as a result of an email received from Comcast on 1/20/2025
Response from Askanexpertonline.com· Jan 22, 2025
Hello Elizabeth, Thank you for sharing your review of your JustAnswer experience via TrustPilot. I apologize for any confusion or misunderstanding. JustAnswer is a 'people helping people', paid membership-only service advertised on Google, where we provide customized responses from hundreds of verified and qualified Experts across various categories. It seems you were trying to contact Comcast. You’ll need to reach out to them directly for further assistance. As a courtesy, I have cancelled your $55 payment for you.This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. Please let me know if there is anything else I may assist you with and I would be happy to help. Kind regards, Violet JustAnswer Customer Care [email protected]
Timothy S.
Posted
I wasn't finished
Response from Askanexpertonline.com· Jan 13, 2025
Hello Timothy, I'm glad to assist you. You can go back to your questions by logging into your JustAnswer account and then click the "My Questions" link at the top of the page. Then click on the question you are actively working on and post your comments in the reply box. Anytime an Expert responds to your question, you'll receive an email notification. If you have any actions you would like us to take on your account, or if you have other questions regarding our service, feel free to reach out to us and we'll be glad to help. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
frustratedcustomer
Posted
My expeicne with Telus chat was horrible, my expeience with Just Answer was good. I wanted to renew my discounts. I was sent a from, and was told a tech would contact me. I filled out the form and was redirected to Just Answer, which I thought was the tech I needed to complete the renewal of discounts. Apparently Just Answer is only collecting feedback on my chat experience. I can never get a Telus Operator on my land line. Telus wants to text me to a mbile which I do not have and the automated prompts do not understand I want to renew my discounts.
Response from Askanexpertonline.com· Dec 27, 2024
Hello, I understand where the confusion is coming from. While we do have Experts who can answer your question, seems you were trying to reach Telus, you will need to contact them directly about your discount. If you have other questions regarding our service, please let me know. Have a great day! Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
