Average
2,877 reviews
ASAP Site ServicesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 637 reviews with 1 star · Clear filters
Behrooz M.
Posted
Terrible Customer service. These guys are complete maniac . Don't deal with them. What they quote and what the website says are completely two different numbers. The customer rep has no idea about pricing and no knowledge about their products.
Jim D.
Posted
They didn't tell me that service was not available when I ordered and agreed to the containers. That information didn't become available tell the day before the containers were to be delivered. By then we had rented the equipment to do the demolition and it was to be deliveded the next morning. Needless to say we had to quickly find other containers. The equipment had to wait for the other containers to be delivered. I wih the there was a negitive number I could give this outfit.
Mildred M.
Posted
I would not recommend this company to anyone!
Response from ASAP Site Services· Aug 23, 2017
Hello- we would like the opportunity to address this reviewers concerns, but cannot validate as a customer without the necessary information.Please call 904-751-2177.
David
Posted
We booked on their website at a price of $107. When we called to confirm a date and time for removal, we were told it would be a minimum of 5 business days and the lowest price they had was $454. We canceled immediately.
Response from ASAP Site Services· Jul 6, 2017
David, we cannot identify you as a customer based on the limited information provided. We are sorry any issues occurred and would like to look into your specific situation. We tried message you through FB on your W3 Group Marking Company too,.Thank you.
Barbara C.
Posted
You should be up front about not working in Georgia!!!! I spent too much of my time filling in the request!!! And I am VERY scared because I gave you all of my credit card numbers!!! I will be calling Discover to make sure you do not use my card numbers for yourselves!!! GADS!!!! That is just TERRIBLE!!!!!!!!
Response from ASAP Site Services· Jun 29, 2017
Hello Barbara, Order placed - Today, 06.29.17 @ 11:33 am (customer placed it online and didn't even select a product) Zendesk support direct from customer stating she was upset to find out we weren't a local company and didn't receive a receipt for charges. (none had been made yet) She requested we cancel her service. Barbara Considine 1020 Yeoman Lake Rd. Clarkesville, Georgia 30523 [email protected] (678) 656-5570 Response - We are a nationally based company who services all of the US and parts of Canada. We partner with companies across the US who also advertise through us on our websites. We received your order today at 11:33 am and then a support ticket from you at 11:42 am where you asked for a receipt. When you placed the order online, you did not select a service that you wanted performed. Here is what was received by us since the order was not properly submitted - #JUNK65123: ( aj) Barbara Considine - Total: $0.00. The order receipt was emailed to you as soon as the order was placed with this information. No charges for our services are ever processed until AFTER we supply the service. We apologize that these specifics were not clearer to you when submitting your order online. We have cancelled your order and no charges will be made.
BIll E.
Posted
Worst experience ever....made reservation 5 weeks in advance. Then after countless calls to confirm for a wedding in a field with 125 guests and multiple Arwood representatives assuring me everything was good even 24 hours before the event...they never delivered a porta potty nor did they ever call to cancel or anything....just left me hanging....Do not use them if it's an important event......they might do the same to you and your family.... In response to "overbooked" notice...i called and the reservation was still ok and reassured by Mike the manager and also by Courtney and several employees.....and as I mentioned before..even on the scheduled delivery day i was told by Mike that all was good and there were no issues and that the unit would be delivered....so the companies response to my rating and review is not even valid ...so the overbooked notice in the beginning is really a moot point....and I have records of conversations etc etc too.... Bottom line is Arwood did not provide good customer service nor anything else ......I was trying not to go into all the details because at this point there is nothing that can be done to fix that day......
Response from ASAP Site Services· Jun 29, 2017
Hi Bill Edwards, Order placed on 5/30/17 @ 3:45 Overbook notice sent within 24 hrs on 5/31/17 @ 12:57 (we have the date/time stamp of notice if needed) BIll Edwards 1345 Castelwood Canyon Rd Franktown, Colorado 80116
Lauren W.
Posted
The salesman was nice enough, but I asked several times if our location was feasible and to make sure our port-a-potty would be delivered. I was told it was completely doable and it would be delivered without a problem, so I booked with Arwood Waste. Two business days later I receive a cancellation notice due to overbooking. Shouldn't the company have known that when I booked? I asked several times for this reason. I am completely unhappy with the service and will not be booking with this company in the future. It was a complete waste of my time.
Response from ASAP Site Services· Jun 29, 2017
Hi Lauren R Weaver, If order would've been placed further in advance from the event, we could have provided. Overbook notice stated that we were sold out for the holiday weekend, which the sales person would not have known prior to sending the order to dispatch. Order placed on 6/23 @ 4:22 pm Overbook notice sent on 6/26 @ 3:09 pm, less than 24 business hours later Lauren R Weaver 2975 E Path Cotopaxi, CO 81223
Ira M.
Posted
I clearly stated a 1 yr contract in the phone call and order taker agreed and said 1 year. Email documentation came in with 3 year. I called back and the call center respondent could not locate the documentation on his side. I emailed it to him. He got the email from me and then said the person who was responsible on their side, Justina, did not work there. That is more than enough. I cancelled the order. Update.....Believe it or not, it then got worse. A call Supervisor called me to reinstate the order. OK, mistakes happen, I relented. The next day, I get an email that my order is cancelled, because of "overbooking".......they could not serve me due to overbooking their existing dumpsters/pickup trucks. I called the customer rep, and found out it was not overbooking, but they "no longer serve the area". Really....They accepted my order 2 times and then a day later tell me they no longer serve the area. Yep! I have also received numerous automatic emails from them after the "overbooking email", telling me what to expect re service on site, who to contact, etc.
