ArtkiveReviews of artkiveapp.com

The worst!! Such a scam. Hidden fees and the service takes forever! They make you think you can see the book before you pay for it but no... you have to pay the total cost for the book and then they show you what it looks like. Also they just make the book with no thought put into it - I had to rearrange it myself. It's not like you then get to work with someone who can help you make edits. In the end I had to pay almost $400 for a book of my child’s PreK artwork that I had to arrange. Oh and then you have to pay to have the artwork sent back or you get a countdown to when they will throw your child's original artwork away. You will regret it.

I sent in my kids’ artwork for two children, hoping to create two books based on Artkive’s promotion of $25 per book. At first, I was excited by the concept. However, I’ve been in an ongoing dispute with Artkive since they took photos of every item I sent and then billed me nearly $600 to complete the project. The $25-per-book promo does not come close to justifying a total that high, especially for my kids’ kindergarten artwork. I’m highly disappointed that the promotion feels misleading and that I’m not getting my original artwork back. My main request is simply to have my kids’ artwork returned. Additionally: They have threatened to send my items to collections, even though I never received any finished products or clear updates. When I tried to schedule a call with a manager, no one ever called back. The ongoing threats without resolution have been stressful and unproductive. Current status and warning: It seems many customers are experiencing similar issues, including delays and lack of communication. I am still waiting for this to be resolved and hope my kids’ artwork is returned. Final note: Be cautious when dealing with Artkive. This process has been a painful, sentiment-heavy lesson, and I do not feel they demonstrate the work ethic or customer care that such sentimental items deserve. If you value your children’s artwork, consider alternatives or demand clear, written assurances about costs, returns, and timelines before proceeding.

Im not one to ever leave a bad review but this is honestly the worst company I've encountered. They get you with their "fien print" ans are not willing to work with you. I sent in my 6 year old artwork and when they charged me an addiontal over 200 dollars for a 74 page book I couldnt afford it being that my husband lost his job and we couldnt afford it. I asked if I could have my child's artwork returned to me and they said I still had to pay over 100 dollars to even get it it back because they already took pictures of her artwork. I understand but the price is outrageous and it just shows that this company has no heart and is just in it for the money. If someone is struggling that bad, especially in this economy, they should be returning children's precious art work instead of holding it ransom to make a buck. Im absolutely appalled by them and wouldn't suggest them for anyone. There are other places that do the same "amazing" work that artkive does at half the price and they actually listen to their customers and try to help people. So sad that someone would take something so precious from someone and hold it hostage. Outrageous. After reading the reply from artkive they forgot to mention i did talk to them and told them I didnt have the money and I needed my daughters artwork back. They proceeded to tell me I couldnt have her artwork back because they already took digital and I needed to pay at least 110 to recieve the artwork back and then they would be sending me the digital. Even after I told them I CAN NOT afford it and just wanted my daughters artwork back. Artkive made it right after their reply which was not correct. They sent me my artwork back and the digital pictures which I truly appreciate. It's sad that so many people have issues with them and it takes a lot for them to do anything about the situation.

It took them over a month to send the card box. After you pay over $100 dollars, if your cards do not fit into the tiny box that they send you, they than come back to charge you. So if you have over 100 cards I highly DON'T recommend buying this product. I used my own box to send them since they didn't fit in the tiny box they sent and received an invoice for over $170 extra of what was due. So in total $300.00 they wanted. I find this whole process to take way longer than it should have. I purchased the order in April 2025, received the empty box the 3 weeks later in May.. sent my own box back with the cards in it in May and just received an email at the end of June of the remaining balance I owe since it didn't fit in the tiny box. Appeared to be a great deal, not functional for $300 in total. I will photo copy them myself by pdf and upload them to shutterfly for the book. Appears to be a rip off.

I was extremely overcharged for my purchase. There is no one available to connect to right away about this issue. I have documented emails stating how and when I'd be charged and it never happened only to get an invoice MONTHS later with a charge that was even more than my original cost, which is what I was trying to get understanding about in the first place. I do not recommend this company and will continue to share that people should not try to use their services.

Worst company I've dealt with in a long time, they missed the dead line of my event because it takes so long, then I didn't see the email and they started spamming with rude emails about their 2nd payment. Tried to reach out several times to ask a question they are only capable of responding when they want their money. Scheduled a call a week out and they didn't eve call. They also double scanned a picture and double charged me. Avoid this company at all cost.

In my opinion, Artkive has deceptive business practices. The first time I ordered from them I was able to customize the books that my parents eventually gifted to us. This time, I was emailed invoices that I was expected to pay without any editing. They charged me $150 for a book and $211 for digitalized artwork that I have yet to see either edit. I said I did not want to move forward, where they sent me a rude email saying I was a previous customer and should have “known” how it works. As my parents generously gifted this to us, I was not as keen to understanding that when I clicked agree to their terms, it truly implied blindly agreeing to charges and threats without seeing ANY type of draft at all! The Artkive process boasts cute imagery and “easy” click, click, checkout processes, but deceptively inserts its true costs and motives upon customers receiving endless collections threats. Their audacity and volume of “collect payment” emails, out weighs their quality of product they’re selling. Absolutely deceptive. Do not buy a box!!! ADDED RESPONSE 3/4/25 After speaking with a representative from Artkive for 42 minutes, this representative had tried to appease my request of not wanting to move forward with any Artkive product, to that if I delete my negative reviews I can close my account with them for $100. I ended it that I would rather have my reviews up of my negative experiences than exchange funds for nothing in return. It is NOT the customer’s fault or responsibility to pay for Artkive’s business costs like photography etc and in my opinion, is still deceptive to the customer to imply responsibility of charges based on volume of artwork submitted to them. If there was a book that I received that I was unhappy with, I would understand that a cancellation of account and refund would be unreasonable to request. In this circumstance (and several others on their Better Business Bureau account) my complaint and refusal to move forward with purchasing a book/digitalized artwork is unfair to the consumer to deny them of that and incur a charge (with penalty plus collections may I add!). The representative stated to me that they were not worried about negative reviews (there are 25 complaints) on the BBB because of their lack of credibility(?), but I suggested that in fact, perhaps they should, as a responsible business. Customers like myself are unhappy for very similar reasons and it is unaddressed and penalized by the company, blaming their own customers than taking accountability of deceptive practices.

Deceptive pricing and business practices. More than double the offer I responded to. With so many alternatives go somewhere cheaper. The quality of my photos are average.