Artifact UprisingReviews of artifactuprising.com

Less than a week before Xmas and the cards I ordered in mid November are still not complete! A special shout out to Brian for being completely worthless and wasting my time chasing him for updates that were incorrect or an outright lie! Merry Christmas - and a lump of coal to you all.

No human to speak to over the phone. No live updates. Not meeting shipping expectations when I paid for express.

Worst customer service imaginable! I’ve written literally dozens of emails to get help and the customer service is shocking. They don’t ever fix the issues. Also last Christmas all 6 of my books arrived very late despite me ordering before the cut off

I ordered 100 wedding thank you cards and 96 were blank. But the real problem is that AU won't give me a full refund. It's way too expensive for poor customer service.

The printing quality is extremely bad. The photos came out darker than usual + blurry. Plus, their return system isn't well-established. The only way you could ask for a refund is via their customer service inbox, which is not very efficient at times. *There are no live agents at all. You will be prompted to an inbox sending out an email all over again. Lesson learned - don't trust those so-called "influencers"for these printing services. Usually they are not reliable, I could find higher print products in elsewhere with just 1/3 of its price here.

I first want to preface by saying that I never write reviews. However, this absolutely awful experience deserves one from me!! I chose to use this company to order my wedding photo book album, an album for both sets of parents, an album of our honeymoon photos, a Christmas ornament, and Christmas cards – in 2 separate orders (wouldn’t have placed the second one if I would’ve received the first order before I ordered more products). The Christmas ornament came first and everything was fine. I paid extra for our wedding and honeymoon albums to arrive before a certain day, and had to reach out to them when it didn’t (they refunded for the shipping, which was nice) and received it way late. I was beyond excited to look through my 60-page wedding album when it finally arrived! Our wedding album only had HALF of the pages in it…yes, half. After page 30, there were no more pages. I reached out to the company and they only allowed me to get a refund (at first they only offered 50% refund until I pushed for full) on the book or to reorder at regular cost!! The least that they could do for their mistake would be to send a corrected book, but nope! Then came the books for our parents. One of them was fine, but the other had a hole on the front side of the spine. The shipping box was not damaged at all, so the hole had to be there before it was put in the box. THEN my Christmas cards came in cut uncentered (I went back and checked that I didn’t make the mistake when ordering) AND the return address that I had printed on all of the envelopes said “undefined” where the state should be…so I couldn't use those. Once again, even after all of my trouble, they still only offered me a refund or to reorder. In total, there were 24 messages back and forth with the company throughout all of these issues. The most frustrating experience and unsympathetic support I’ve ever dealt with. A simple quality check assurance would’ve done wonders for my orders.

They refuse to delete your data, even though they are legally obliged to do this per article 17 GDPR.

I ordered a baby board book and spent quite a bit of time compiling the photos and formatting them so they were well within the “bleed area”. After receiving the book, almost every photo was substantially cut off. When I emailed about it and sent screenshots showing that I had placed all photos well within the margins, I was told that this was considered a “customer design error”, but they’d make an exception and redo the book for free if I paid the shipping (about $15). They said they recently made updates to the board book so there’s a “slight reduction in size”, but that there’s no way for customers to know that because they haven’t updated their editor and the PDF proof would still show the old margins. So you just have to guess and somehow know that the margins they show are wrong. Then, when I received the second board book, the photos were all ok because I made sure to make them substantially smaller, but the letters on the page were cut off. Recommend using someone else given the poor quality and blaming customers for errors on their end.