Excellent
731 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Have you been to a resort where you loved the smell and wished you could make your place smell like that?World-Class Resorts have a Unique Fragrance in their Lobbies, Casinos, and other Public Areas. We provide solutions for your home using the fragrances from these resorts.
Aroma Retail (aromaretail.com) has 731 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 28 reviews with 2 stars · Clear filters
Marisa C.
Posted
Overpriced and did not smell like the Bellagio. Pleasant scent, but not worth the price.
Response from Aroma Retail· Oct 11, 2021
Thank you for your feedback, Marisa. If you are interested in any other scents, please email us at [email protected] so we can send you samples before you make a purchase!
Bill N.
Posted
So, I want to 5-star this product. I love the scents, I love the coverage, and the price-point associated with being able to cover a large chunk of our apartment. Shipping was responsive, and customer service seems genuine. However, it's loud. Like the kind of loud where we had to think about strategically placing the unit in the foyer, away from our normal activity, in hopes that we wouldn't hear it and the scent would filter through (this hasn't fully worked). The noise is like crickets, almost like when it goes on, we feel like we have one of those sounds of the forest tracks on. Anything with moving parts, fans, and especially diffusers, I have an expectation of some noise, but this seems excessive - as in, any potential benefit gained from the wonderful scenting is offset by the high-pitched whistling that cycles on and off. Is it the unit? Is it something I did? Is it normal? Just trying to level set...with the perception that I don't think most people think this would be "soothing" or "relaxing".
Response from Aroma Retail· Jul 15, 2021
Hi Bill, I am so sorry that this is happening. The only sound you should be hearing is a "compressed air" sound when the fragrance is diffused. If you have a "whine" or "crickets" this is not a normal sound. Please contact our office so we can get this fixed. Again, this is not a normal sound, you may have just gotten a defective machine.
ARRIANE T.
Posted
Love the smell, but the candle wick was too strong and it left black smoke soot on my walls. Candle was on my middle table no where near walls. After a while I had black soot all over my from door. Had to use mr clean sponge to get it off.
Response from Aroma Retail· Jul 15, 2021
Thank you for your honest review. Scented candles are very difficult to create and maintain the perfect balance between proper burning (no soot) and strong fragrance. If we increase the scent level, the candles may give out a stronger scent, but we forego the quality of the burn and possibly increase the soot produced.
ABH
Posted
Shipping was fast. Received products as ordered. I purchased several scents. One is ok and the other does not last. Very disappointed in the product.
Response from Aroma Retail· Jun 1, 2021
Thank you for your honest feedback. I wish you would have contacted us sooner, as we could have figured out a way to go about this issue. Our handmade products are great for a nice ambiance in your home, but you are going to get the most coverage of scent with our diffusion machines. If you have any other questions, please don't hesitate to reach out. 702-780-7370
Rozlynne R.
Posted
Does not really smell like the the hotel as I remember
Response from Aroma Retail· Feb 11, 2021
Thank you for your honest feedback, we agree scents are very personal and subjective! The MGM does have a few fragrances, let us know if you'd like samples of the others so we can help you find a fragrance you'll enjoy!
Carsten R.
Posted
Ist nicht so gut wie gedacht
Response from Aroma Retail· Jan 13, 2021
Vielen Dank für dein Feedback! Wir bieten viele andere Düfte als die von Ihnen ausgewählten. Nehmen Sie an unserem Dufttest auf unserer Website teil, um herauszufinden, welcher für Sie am besten geeignet ist!
Dan
Posted
I was very happy when I found a place where I could buy the Las Vegas Luxor Hotel scent but was left utterly disappointed when I finally arrived. It smells NOTHING like Luxor in Vegas. This scent is hugely based on VANILLA - something that the Luxor Vegas Golden Bamboo doesn’t have. I wish I had done some more research but when a company claims it has what you are searching for you tend to believe them. I will not be buying any more considering I spent nearly 100$ on a product that turns my stomach due to the sickening vanilla smell that just won’t go away..
Response from Aroma Retail· Dec 14, 2020
Hi Dan, Thank you for your feedback even though we are sad to hear you did not enjoy Luxor's Asian Garden's scent. We are also surprised to hear this Top seller scent gave you such a bad experience. But we understand that scents are very personal and subjective. I wish you connected with us so we can correct this for you, as we actually have other scents like the one you mentioned Golden Bamboo, and we always provide samples just for this reason. So reach out to us if we can help with anything.
Kaz
Posted
Thought of giving a 3 star but 2 is deserving. It is taking about 10 days to deliver these candles. And it was shipped within 24 hr of order!! How is it even possible in this day and age??? Seriously , when every retailer now delivers within 2/3 day window, for these guys to send this package over a week is just weak customer service and management. Probably my last purchase . But they do have good products but they are not the only game in town !
