Aroma360Reviews of aroma360.com

I wish that I came here before being totally scammed by this company. I’m in Canada, they never told me they had a Canadian division so stuck in this US disaster. The free gift certificate quarterly is literally useless. Have not used one in a year. And the whole product is useless for a home unless your hvac runs 24/7. It is truly the worst buying decision I’ve made since …. Since nothing, this is literally the worst. Sales quick to hussle customer service… crickets, everything is difficult. Oh, and now you have to pay extra to pick up your useless oil just so you can put in the cupboard with the other 10. Save yourself on this ridiculous and disappointing experience.

one star rating is too high. Numerous attempts to get machine fixed or repaired with a run-around via phone and email. After several months, sent in numerous requests to cancel all charges and subscription with more run-around, over an hour long hold on one call (never connected) and even a hang-up after saying "please cancel". TOTAL SCAM.

This is the stupidest company I’ve ever had to deal with. Do not do not I repeat do not deal with this company! They will try to rip you off in any way shape or form they can. I just purchased two oils. Just two oils the full price not the subscription price now I’m getting all these messages saying I signed up for a subscription!! the same exact crap they did last time to me. I’m gonna call tomorrow. Cancel my order and never deal with these people again!!!!

I would give Aroma360 -5 stars if I could. This is, without exaggeration, some of the worst customer service I have ever experienced. The product itself seems to be great—when it actually arrives—but dealing with the company has been unbelievably frustrating. They constantly try to nickel-and-dime you and aggressively pressure you into memberships and subscriptions. In my experience, once I declined, getting any meaningful help became nearly impossible. I sent multiple emails regarding a refund for a product I never received and got no response. I eventually had to track down and call a direct phone number just to get someone to address the issue. Their online support has somehow been even worse. I've contacted them four separate times over the past few weeks trying to resolve a subscription issue, and they still haven't sent the vial I'm owed or honored the pricing I was specifically quoted. At this point, the amount of time and effort I've had to spend simply trying to get what I paid for is ridiculous. Their customer service is disorganized, unresponsive, and incredibly difficult to deal with. No product is good enough to justify this level of frustration. I will never purchase from Aroma360 again, and based on my experience, I genuinely don't understand how a company can operate this way and retain customers.

Company would rather lose a customer than swap out bottles that smell awful. There are other diffusers on the market and if your customer service is lacking, your company will fall behind. Do not recommend them.

I feel extremely disappointed and, honestly, misled by my experience with Aroma360. I purchased a diffuser through their subscription program, understanding that I would be committed to the subscription for at least six months or potentially be charged the full price of the diffuser. The fragrance that came with my subscription is a small 30 mL bottle. Recently, I started looking for other options to purchase fragrance because the bottle I received is very small. While searching on Amazon, I found what appears to be the same fragrance, with the same name and the Aroma360 branding, being sold for around $76. Seeing this made me question the value of the subscription I agreed to. I wish I had done much more research before purchasing, including looking at customer reviews and checking other places where the same products are sold. What also frustrated me is that when I tried to change my fragrance through my subscription, the website did not give me the option to choose the smaller 30 mL size that I currently receive. Instead, I was directed toward the larger bottle, which costs around $90. This was not what I expected when I signed up for a subscription. I am very disappointed with the experience and with the lack of transparency I feel I received regarding the subscription, product sizes, and pricing. At this point, I would like to cancel my subscription without being charged any additional cancellation fee or the full price of the diffuser. I hope Aroma360 will address this situation fairly. I strongly recommend that anyone considering this subscription carefully research the pricing, product sizes, cancellation terms, and availability of the same products elsewhere before signing up.

Aroma360 charged my credit card $774.36 for a VanGogh360 and a Hotel Scents Discovery set on August 1st (Order #A2113458). Since then, my order has remained entirely unfulfilled. After initially telling me the items were out of stock, they failed to provide any realistic timeline for shipping. When I requested a simple product substitution for the out-of-stock items, they told me it was "under review" and then completely stopped responding. I have sent multiple follow-ups over the course of weeks—including escalating through their OneText customer support system—and have been entirely ignored. This company is quick to take your money but refuses to ship your items or provide basic customer support. I have filed a complaint with the Better Business Bureau and am initiating a credit card chargeback. Do not buy from them unless you enjoy fighting for months to get what you paid for.

I was lied to by the sales person. They told me that I would be able to cancel or pause my subscription at any time which is not true. If that were the case I would not be getting charged every month even when I pause my subscription. I do not need new oils every month. I originally wanted to just simply buy the small air diffuser and this sales person Vido completely lied to me and made me feel like I was getting a better deal when in reality I was being scammed. I will not be paying the monthly fee. I was also told the credit line would not actually be a real credit line and it would not affect my credit score which it clearly does. I want nothing to do with this company. Every time someone reaches out via phone call I am at work. I can only be reached after 4:30 PM PST. If you cant call at that time then email me!!! I try calling the # back when I have time during the day and I get put on hold for HOURS. I am genuinely so frustrated with this company. It is the worst.