Average
130 reviews
Arc HomeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Arc Home LLC is a full-service lender and servicer founded in 2015. We are owned by AG Mortgage Investment Trust, a publicly traded REIT, and other funds under management of Angelo Gordon, a privately-held investment advisor with approximately $43B of assets under management.Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.Arc Home LLC is an Equal Housing Opportunity Lender.Company NMLS #81386For a full list of our licenses, please follow this link.
Arc Home (archomellc.com) has 130 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 71 reviews with 5 stars · Clear filters
Charlene
Posted
I appreciated the timely response from each department of the refinancing process.
Response from Arc Home· Sep 16, 2021
Hi Charlene, Thank you for your great review. We are happy to hear the refinancing team was very responsive and you received excellent customer service. Please don't hesitate to let us know if there's anything else you need. Thank you! The Arc Home Team
Megan K G.
Posted
I love working with Arc Home! I am working on my third mortgage refinance with them, and couldn't be happier with their service. They truly value me as a customer, and they are always super-prompt and helpful every step of the way. I appreciate their totally-digital paperwork process; from digital document signing to the online portal for submitting my documents, they make it so easy! The loan processors move fast and work efficiently. Honestly I couldn't ask for anything more!
Response from Arc Home· Sep 16, 2021
Hi Megan, We are so happy to hear that you are happy with our process! We are excited about our completely digital process to make this more convenient for all of our customers and are thrilled to hear it's going well for you. Please don't hesitate to let us know if there's anything else you need from us. Thank you, The Arc Home Team
customer
Posted
Brian has been very helpful as well as Martha. Sincerely, Dr. Joseph Cobbs
Response from Arc Home· Sep 2, 2021
Hi Dr. Joseph, We thank you for your review and will pass it along to Brian and Martha. Please don't hesitate to let us know if there's anything else you need! Thank you, The Arc Home Team
customer
Posted
We are working with Brian and Karen on a refinance and both are very helpful and respond very quickly to any questions or concerns.
Response from Arc Home· Sep 2, 2021
Hi, Thank you for taking the time to write a review. We are glad to hear you had a great experience. Congratulations and don't hesitate to let us know if there's anything else you need! Thank you, The Arc Home Team
Gerald A.
Posted
Customer service on steroids'. Everyone is friendly, efficient and kind.
Response from Arc Home· Sep 2, 2021
Hi Gerald, The team loved your review! We thank you so much and it was a pleasure to work with you. Thank you again, Arc Home
customer
Posted
Yall are great people to work with and so nice
Response from Arc Home· Sep 2, 2021
Hi, Thank you so much for taking the time to leave a review. We greatly appreciate you for choosing Arc Home. Thank you, The Arc Home Team
Pat W.
Posted
All the folks I’ve been dealing with have been awesome. Very helpful and understanding. I’ve already referred my sister to ARC and will be telling any of my friends who are looking to refinance.
Response from Arc Home· Sep 2, 2021
Hi Pat, We are so thrilled that you chose Arc Home for your refinancing needs. You were wonderful to work with, and we'd love to help your sister out as well. Don't hesitate to let us know if there's anything else you need. Thank you! The Arc Home Team
customer
Posted
Thanks for your help in getting a better loan at a lower rate and payment.
Response from Arc Home· Aug 5, 2021
Thank you so much for your kind words. Please let us know if there's anything else you need and we thank you for choosing Arc Home! Thank you, Arc Home
