ApplianceMaster.comReviews of appliancemaster.com

I had an appointment for my premier stove on March 11, 2015. At that appointment I told the technician I did want to wait three weeks. He assured me it would be completed in no more than a week to two weeks max. Today's date is april 7, 2015 and my stove is still not fixed. I called twice and asked and was told that they have no control over how long it takes to order parts. After I called twice to inquire about the parts, they called me back to say the part won't be on until at least April 26, 2015. I feel six weeks is unacceptable especially with the Easter holiday and I feel that I should be compensated for the extremely long wait.

ApplianceMaster sent repair man out for $70 bucks minimum charge against repair. Turns out my washing machine had a bad fuse. Repair man said fuse replace would be $200. I told him fuse takes 10 minutes and showed him that fuse cost $1.99 online. He said "I am already here, so you are going to lose $70." THAT'S THE SCAM. Knowing I'd already been scammed, I said fine but argued that it only takes 15 minutes, so even at 200/hour it should be $50 plus parts. Repair man would not give me stamdard hourly rate for repair. Anyway, I will NEVER use appliance master again. Total rippoff artists.

The representative was pleasant and knowledgeable, HOWEVER, It should NOT take two weeks for Appliance Master to get a part for a refrigerator that is only 5 years old. I was without a refrigerator for almost two weeks. I was told that they do not stock the part, but I was not told that it would take 2 weeks to get it in. This was totally unacceptable. If I knew this, I would have called another service company.

Think twice before using them. Here is my experience; Had to repair our microwave and got someone to come in and check what was wrong, found out we need to change the magnetron and 2 other components accompanying that. 1. Technician completely forgets to order the magnetron and put in the wrong order for replacement, so the order was delayed by 1 week. 2. Further to that, customer service never calls you back to tell you what's the delay. And then tells you it will there on a certain days just to get a call to say there is further delay. Overall, it took us 3 weeks to replace something that take 5 days!!

I took the day off from work and made my issue very clear on the phone. I explained what was wrong with the machine. I also called back to give the model number. The repair person did not have the particular part, and the cost of giving the problem exceeded the coat of a new machine. It was the ultimate waste of $75 and of a day off from work. The repair man was not rude at all.

I called Appliance Masters based on a previous VERY SATISFYING repair job on our Maytag washer and dryer after a flood in our basement, where the appliances are located, due to a super storm. This time the washer was stopping in mid-cycle after a loud sound of the motor struggling and a smell of burning. It, however, started again after some time to cool off. The repairman came and diagnosed the problem as a timer fault. I was relieved that it was not the motor because I know it would have been expensive. But it still cost $300.00! I though OK, if it fixes the problem, great. The repairman said that my fears were not warranted as the motor sounded fine when he turned on the washer to test it. He ordered the part and when it came, installed it. Thinking all was repaired, to my disappointment, this time the washer REFUSED TO CHANGE CYCLE, from wash to rinse, to spin. It just stayed in one cycle. The repairman returned and said that the timer was probably the wrong model and came back with a different timer to replace the previous one. IT WORKED, BUT only after one full wash. A second wash produced the original problem of stoppage mid-wash after a loud sound of struggling motor and burning smell. Again, after waiting some time to cool off, the machine started again and completed the wash. The repairman returned and helped us stabilize the machines which were perched on 4 x 4 wood to lift them off the floor in case of flooding again. I thought perhaps this imbalance was causing the washer to shake so much during spinning that the motor shut itself off. Nope, it did not correct the problem. The drum still vibrated during draining and spinning cycles. He returned again and this time opened up the front to inspect the drum. He could not find anything to repair and closed it up and reported that it must be that the motor needs replacement for $350.00. This was my original fear and I thought, if this was the case he had misdiagnosed the original problem and I paid for a part that DID NOT have to be replaced. Now the real cause would cost double! I told him we might as well buy a new washer which he could have said from the beginning. My request is that since the washer was NOT FIXED, I should be reimbursed some of the cost of the repair job. I am willing to pay the labor cost of the first visit by the repairman but feel that I should be reimbursed at least $200.00 for the part that never really needed to be changed. I am now out of $300.00 with a washer that needs to be replaced.

If I could rate no stars if I could. I have been trying to get my dishwasher fixed for over two months now. The first part they ordered didn't fix the problem. I asked the tech to check it before he left and he didn't. I immediately called them back and told them the issue. They had to send out the tech again. First the tech said the part they sent was defective and then said I needed a new part after they made me watch why it wasn't that part. They changed their minds. We agreed to a negotiated rate and when it came time to honor the rate they wouldn't. Now they won't fix my dishwasher. By the time I am done paying them I could have bought a new one.

It was a very Bad experience, The repairmen was unaware of what to fix, Tester did not work, started to pull and replace to find problem. said it was the ignite r replaced upper one did not work, did same with Lower did not work, then he said must be Control Board, I said no thanks, After he left the broiler was still in Parts screws and all just laying in,ad Ignite r Pan. I had ignite r teast it was fine, Called Maytag explained the problem said it was control Panel ordered from Sears installed it my self and everything works fine, would never ever call them again. even Placed complaint with them and got NO response so much for that, Very bad Company