Jen
Posted
Great start and willing to improve
I am completely impressed with their customer service. There are some essentials that we are still waiting to be added and I really hope they do it soon.

Average
765 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
AppFolio Property Manager (appfolio.com) has 765 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 99 reviews with 4 stars · Clear filters
Jen
Posted
I am completely impressed with their customer service. There are some essentials that we are still waiting to be added and I really hope they do it soon.
Monica
Posted
We've noticed that when we submit a support request it takes a while before we can get an answer. Usually the representative calls us when we are done with work. Probably due to the time difference. To have a life chat would be very helpful.
Lisa
Posted
This is a great program to track, process, and store information.
Debbie B.
Posted
Really like the new improved mobile app, great when out and need to look up info on the the go
Paula H.
Posted
We love Appfolio, but they need to get busy and revamp the student properties. They need to talk to management companies that manage students and not just guess on what they think works....lots of issues in the real world.
Clark
Posted
Very good gave more information that when I first joined
Response from AppFolio Property Manager· May 12, 2016
Thanks Clark!
April
Posted
This software has made my property management life so much easier. Customer Support is top notch. They're always making improvements to the system as well. My only gripe is you have to pay extra for mobile version of the website and premium leads. Overall, I do love it.
Response from AppFolio Property Manager· May 9, 2016
Hi April, Thank you for taking the time to share your thoughts and feedback with us. We are happy to hear that our Customer Support team has enhanced your experience, and we look forward to a long partnership with you!
Rebecca
Posted
The support team has gotten slow again. Waiting sometimes more than days for getting support answer call back. Submitted request couple of days, still waiting on assistance