Average
86 reviews
APG&EHonesty, pricing, process and quality scores appear once 5 customers have rated them.
APG&E is an energy company serving the deregulated markets of Texas, Ohio, Pennsylvania, New Jersey, Maryland and New York. We deliver the affordable energy solutions and excellent customer experience that you deserve.We believe in making energy accessible, affordable, and easy to understand! That's why we've taken a fresh approach to electricity retail. No more boring bills, confusing contracts, and long wait times on the phone. With APG&E, you'll get the electricity you need, with the service you deserve.
APG&E (apge.com) has 86 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 15 reviews with 1 star · Clear filters
tiffany B.
Posted
Quoted you one price on renewal but charges you more once the renewal contract sent!
Response from APG&E· May 14, 2026
Hi Tiffany, we're sorry to hear about your renewal experience. Please reach out to us at [email protected] so we can review your account and make this right.
Linda
Posted
Horrendous company. I signed up for what I thought was an affordable electric plan. Well last month I received a $500 light bill. I live alone with just my pets in an older home that has mostly natural gas appliances. I also did not owe any from my previous bill. I live on a fixed income. I called to see if I could get an extension on my bill or break it down into smaller payments. They refused to work with me at all. Avoid this company! I don't know if they increased their rates or what, but that bill was ridiculous!
Response from APG&E· Mar 13, 2026
Hi Linda, We totally understand how concerning an unexpected bill can be. Our team would be happy to review your plan details with you. Please reach out to us at 877-544-4857 or [email protected], so we can take a closer look and assist.
dmvk
Posted
From the beginning of our service with APG&e we have had issues with billing, not the people but the procedure. We continue to receive disconnection notices when we mail our payment as soon as we get it. I have called customer service every month and they have had no problem finding our payment after the notice was mailed the day payment was processed. This month we mailed our payment 1-21-26, due 2-3-26. That's 11 business days. I could have walked it there by then! I am sick and tired of this issue. I set up 3 accounts with APG&E. When I find a more organized company I'll switch!
Ocean W.
Posted
Look into their fine print. They have the worst termination penalties especially for commercial accounts. I have to pay $8000 to terminate their contract.
Chris
Posted
BEWARE. Signed up for a 9.4 kwh / 24 month service. Received welcome packet in mail on 7/8 and actual cost was now between 15.0 - 15.9 per kwh. Called company that day & cancelled future scheduled service. Agreement in packet states you have 3 days to cancel. They are now charging me an early termination fee.
R D.
Posted
Zero if I can. I was misinormed about early termination charges. They are very costly compared to peers. Early termination is $1,600 compared to others about $200. Stay away. No help from customer service.
customer
Posted
New customer here. No communication on setting up auto-pay. I got a bill and went and found how to set up auto-pay. Next step was receiving a disconnection notice. I went online and paid it with the same card that was there for auto-pay. I tried calling their customer service but it went to an answering machine with promise to call. NO call. Oh, I miss real customer service.
