Apartment ListReviews of apartmentlist.com

Response from Apartment List· May 5, 2025

Hi, thank you for your review and for sharing this feedback. I’m sorry the experience felt frustrating. At Apartment List, we ask renters a few questions up front, like budget, location, and move-in date, so we can tailor your matches and avoid showing you places that don’t fit your needs. We know it can feel like a lot, especially when you’re just looking to browse, and I’ve shared your feedback with our team. Thank you again for taking the time to share your thoughts. -Melissa, Customer Experience

Response from Apartment List· Apr 14, 2025

Hi Alexa! Thank you for taking the time to share your experience with Apartment List. I’m really sorry to hear that our recommendations haven’t aligned with your preferences—especially after months of searching. That sounds incredibly frustrating, and I appreciate you explaining it in such detail. At Apartment List we "flex" on certain categories, which is designed to show renters listings that may be slightly outside their original criteria—like price or amenities—when there aren’t enough direct matches. While we are always working to expand our inventory, we strive to give renters a broader picture of what's available nearby. That said, it’s clear that in your case, this wasn’t helpful and may have made the process feel misleading or repetitive. We’re actively working to make our recommendations more relevant and to better distinguish when a match is an exact fit versus a flexible one. Your feedback about budget mismatches and repeated property suggestions is incredibly helpful and something I’ll be sharing with our product team. Thanks again for helping us improve, Melissa, Apartment List Customer Experience

Response from Apartment List· Mar 25, 2025

Hi Rachida, Thank you for taking the time to share your experience — we’re really sorry to hear about this concerning situation. Keeping renters safe is one of our top priorities, and we appreciate you flagging this potential scam. While we work hard to partner only with trusted property managers and perform initial listing validations, we also rely on our partners to maintain the integrity of their listings. If you’re able to share the name, address, and Apartment List listing for this property, we’ll investigate and remove it from our platform right away. We appreciate you helping us keep the Apartment List community safe. For anyone reading this: you should never be asked to send money before seeing a property in person or signing a lease, especially through untraceable methods like Zelle or cash apps. If anything ever feels off, please don’t hesitate to contact us directly — your feedback helps protect others in the Apartment List community. Again, thank you for raising this. We're taking it seriously and hope you find a safe and trustworthy home soon. — Melissa, Customer Experience

Response from Apartment List· Mar 21, 2025

Thank you so much for taking the time to share your thoughts, Katie! Apartment List "flexes" some categories, like price, to ensure you are shown the most possible apartment matches that meet the most possible criteria. That being said, I will pass your feedback along to our product team! We hear your thoughts and value our customers' input. -Melissa, Customer Experience

Response from Apartment List· Mar 5, 2025

Hi Gustavo! I'm sorry you had a negative experience apartment searching using the Apartment List platform. We always aim to improve based on renter feedback, so if you have more specific feedback based on your experience feel free to share with us at [email protected]. -Melissa, Apartment List Customer Experience

Response from Apartment List· Feb 3, 2025

Hi James! Thank you for taking the time to review Apartment List. While we are always expanding our inventory, I am sorry to hear that you did not match with any properties that met your criteria in your area. Our matchmaker quiz is designed to do the hard work of gathering information about you upfront to do the heavy lifting of apartment searching for you. Usually, adding more locations or shifting your search paramaters (as it sounds like you did) will improve your results. At Apartment List, we also "flex" on location and budget parameters to maximize the number of matches you see.  Feel free to contact us at [email protected] for more help! -Melissa, Apartment List Customer Experience

Response from Apartment List· Jan 14, 2025

Hi Mingus: I'm sorry to hear you encountered a suspected scam on our platform, we take these reports very seriously.  We strive to partner with property management companies across the country who share our values. Unfortunately, while we perform initial data validations, we rely on these partners to verify the credibility of their listings. We'd appreciate if you could report the listing by including the link, address, and any other details in an email to [email protected]. This helps us keep our site safe for everyone!  Thank you so much for taking the time to share your review and experience.  -Melissa, Apartment List Customer Experience

Response from Apartment List· Jan 3, 2025

Hi Marco, thank you for taking the time to write this review! I'm sorry to hear you had this experience. We strive to partner with property management companies across the country who share our values. If you can, please send me the name and address of the listing at [email protected]. Our team will look into it right away. -Melissa, Customer Experience