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495 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.
Amigo U.S. (amigo-us.com) has 495 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 56 reviews with 3 stars · Clear filters
Sidney
Posted
While we were able to use the Amigo SIM card to make our calls and get data, there were lots of situations where we had no service. Other times we would have weak service. Getting data was an issue. It was generally very slow. We were able use Google maps but again it was slow. In the end, we mostly used the wifi at the hotel. If asked if I would use service again, I would pursue a different service
carol H.
Posted
Carol Hubner. The first 3 days in Israel, the ringer on my phone to hear the phone calls did not work, The vibrator did but I carried the phone in my purse. I contacted the Israel number and got no answer. Then I contacted the American number and finally someone answered and said that they would take care of it. Nothing happened. At last, I went to a local store in Petach Tikva and the owner tried different things to raise the ringer volume. Until then, I was calling out. I expected to call people in Israel, but I made up with the Americans, that they should call me esp. in the beginning. After that, it was all right.
Terry
Posted
The price of the phones is definitely reasonable but the phones are very basic. It has been a long time since I had to type text messages using the phone number/letter keys. It's a bit tedious once you've been used to a smartphone. The only choice for a smart phone was a Blackberry and it was much more expensive than the regular phones so I didn't go for that option (and I am an iPhone user anyway). Other than that the phones functioned well enough for basic calling, but we did get one of our phones with the wrong type of charger so that was a bit of an inconvenience.
Response from Amigo U.S.· May 28, 2015
If you are an iPhone user, and, if your phone is unlocked, on your next trip, you should look into our sim card rental options, that would eliminate the issues that you mentioned. More and more people are traveling with their own smart phones and going with the sim card option. That being said, I will see what we can do about upgrading the phones that we have.
Benjamin
Posted
First the good...ordering the phone from Amigo is easy online, reasonably priced and the phone comes quickly with a return UPS label...very convenient. As for the blackberry...I know blackberry well. This one was great for calls and worked right away...but the keypad and rollerball were very clumsy to use and the keys hard to use also making e-mailing and browsing a real chore...again, this coming from a blackberry user. I do not know if the phone was just old and over used or an earlier and limited model.
Response from Amigo U.S.· May 28, 2015
I'm sorry to hear that you had some difficulties using the blackberry. Those rollerballs have always been somewhat of an issue with blackberrys We are looking to get newer phones which should help correct that issue.
Deborah
Posted
I have rented from Amigo several times and generally have been satisfied. This last time however, I was sent the wrong recharger with the phone, and I was leaving the following day so there was no time to get another. I was abroad and no one from home was able to get a call through. The phone did work for me locally, and when I called the States. I sent the phone back immediately upon my return. For two weeks they said they did not receive it, and then I got an email saying they had received it 3 days after I sent it. Even when I called to find out what had happened, they told me the phone had not been returned. I got no refund for the wrong recharger or inability of receiving calls from the States.
Response from Amigo U.S.· May 5, 2015
Deborah, I apologize for the difficulties that you had on this most recent trip. In the future, please call our customer service number. We would have arranged to get you a charger in Israel. I looked and see that you did receive a credit. We hope you will give us the opportunity to service your travel phone needs on your next trip.
Michael
Posted
Deciphering the invoice is always a complex task. The invoice never corresponds directly to the sales receipt.
Jean-Charles
Posted
The instructions where very rudimentary. I was never able to access my messages. The volume control was impossible to activate. But I was able to call and respond to a call.
Howard
Posted
It worked. It powered on, allowed calls to go & come, allowed saving addresses, & could be powered off. There was no user manual to help understand & use a simple process such as save addresses to someplace else or remove the one or two photos I was able to take. It worked.
