AmeriGlide Distributing 2019, IncReviews of ameriglide.com

Worst customer service around. The Hercules 750 hasn't worked from Day 1 and they don't care and can't provide any info on who could help but they know for sure they can't help. Don't buy from this company.

I had a Rave stair lift installed in December. Less than 3 months later a contractor working in my basement noticed that 3 stairs were splitting and told me not to use the lift as was unsafe. I called the installer who was hired by Ameriglide and part of the total price. He, of course said he did nothing wrong. I contacted Ameriglide and after talking to several people was giving the number for Colin, in Warranty. He tried to tell me it wasn't their fault and I explained they hired the installer so ultimately it was their responsibility. After many unanswered phone calls, he finally told me they were denying the claim. DO NOT have anything to do with this company!

Once we paid for the unit that was it. The customer service has serious issues. Lack of response from the salesman. Then the unit came out and the chain was short. Once we got a hold of someone. We were passed around from the salesman to customer service. Then to Atlas who actually makes the unit. Which we didn't buy it from Atlas so why we have to communicate with them is beyond me. Then we had to measure the chain and waste bunch of our time figuring out what went wrong when this is Ameriglide job. Then after all that we have waited 2 1/2 weeks and we have emailed serval times with no response and then called today and found out Atlas has been closed for two weeks and the chain hasn't even been cut to be shipped. But hey the customer service gal says she understands that we can't get paid and finish a 3 million dollar home, so I guess everything will be alright.

This company is HORRIBLE. Their salesman was rude, they sold a bill of goods. Don’t plan on any service after it’s installed! They ONLY warranty parts, if it breaks or something goes wrong it’s on you to pay for fixing it!!!

My order was never corrected. I repeatedly called. The original installation was August 2022 and it is now November 2022. A new PO was placed at the beginning of October 2022, money charged to my credit card, and no replacement parts have been received. The installer reached out to me twice interim and still no correction has been made. It is now 11/16/2022. Additionally, it appears they have caller ID. My call kept getting dropped until I used a different phone. Furthermore, they are quick to charge your credit card without genuinely sending the merchandise requested. I noticed you have

I received a packaging with missing multiple screws. Takes me several times to speak with customer service about missing accessories. Finally, I decided to get those missing screws from Lows! Additionally, after returning the extra section that I did not used, I have not received the refund after 25 days!! I left multiple voice mail for customer service with no luck!!

We were putting two stair chairs in our beach home because it is about to become our primary residence. This property is a 7 hour drive from our current home. After driving for 7+ hours I went to call our installer to tell him we would be a little late. I had asked if he was going to start right at noon or earlier and got no response. When I pulled up his number I had a message from him that unless he heard from us, he would not be here. This message was apparently delivered sometime late Friday. We were getting up at 4 AM to be here in time and never saw the message. 1) If an installer needs a last minute call to ensure someone is going to keep an appointment they begged for, that information should be given much earlier. To me it would be our responsibility to let him know if we were not going to be able to come but either way he did not show up and my husband who has bad breathing problems was forced to climb the stairs all weekend. When we got our first stairchair in Atlanta I would have (and probably did give them a 5) as they were kind, efficient and timely. AT this point I would give the Raleigh office less than a 1 if I could. John Goss our salesman obviously was not thorough if he has an installer who acts the way Keith did. I know if I had a business appointment with someone, I don't care how far away it was and I could not reach the customer I would go anyway assuming they WOULD be there. I find this disgusting customer service. The installation was fully paid for and he did not need us there to put in the new outside unit. We were bringing the unit from our current home and had it with us. He was to supply the additional rail we needed to install that unit. Again this all was 100% paid for. Today I cannot reach anyone to see when installation can be scheduled again. I wonder how long it will take to hear from anyone or if it will even be today. I wish I had never heard of Amerglide at this point or certainly not have had to deal with the Raleigh office which is THE corporate office as far as I can tell. Someone who provides any type of service for disabled people needs to CARE and this office apparently does not. I know if Keith worked for me he would no longer be at this point. BTW. NO message was sent to our home phone and they were given both.

I purchased a stair recliner. My wife and I are disabled. I had the chair for a couple of days and I had a problem with chair not locking in place. They promptly sent a technician and he replaced the chair. Great service!….. I thought. Approximately six weeks later, I heard a popping sound and some small parts fell out of the chair. After exhaustive phone calls, to several companies, I was informed that my contract only covers parts, no labor. I was also told that it was a factory defect. So, parts would be covered, not labor. Even though I paid an additional $700 for professional installation and it wasn’t my fault, the refused to repair it in less I pay additional $700 for a technician to repair it. Remember, it’s a factory defect and the problem was not from negligence or misuse. It’s still my responsibility. I asked what if it happens again once it’s repaired. The answer was it wouldn’t. Very reassuring! Every time it does it’ll cost me $700! I spread the word, as much as possible, to avoid this company. The part is still broken, but the lift operates. If the chair is left at the bottom of the stairs, the battery doesn’t charge. Very convenient. Without the remote control, it would be unusable. I guess you get what you pay for……$9200 for two straight stairways, twelve feet long. There’s no connector between them. I didn’t want to pay an additional $2500 plus installation. I purchased this to ride on it, not work on it. Live and never learn. This is definitely not “The good old days.”