America's Best Contacts & EyeglassesReviews of americasbest.com

I took my wife in this week for her eye exam and to get new contact lenses. She is already a customer of America's Best, and we can tell you that a lot has changed. The service is terrible—completely unprofessional compared to the last time we visited. It was unfriendly, and when they handed over the contact lenses, they didn't even ask her to try them on to see if they fit properly—something they *did* do during our last visit. Finally, they didn't offer any special deals or promotions. I regret going back. If I could give zero stars, I would. Do not go to the Dearborn store; I do not recommend it.

Arrived at 5:52 for my 5:50 appointment, as was told I would have to reschedule because the doctor had left.

Ordered contacts online (as I've done for years). Was alerted at the time or ordering that I needed an exam. I was offered an online exam at the time I ordered my contacts. I took the online exam offered by America's Best and received a receipt as well as a prescription the same day as I ordered the contacts. 2 days later I received an email that I had not completed the exam. I contacted the online customer service and ended up having to forward them the email of the prescription they gave me so it could be attached to my order. After 3 more days, I received another email stating that I needed to complete the online exam. I called customer service again and was informed my prescription was not attached, again, I forwarded the prescription. At this point I requested a supervisor to speak to. I was told I would be contacted within 24-48 hours. 50 hours later, after no contact, I called again. This was 10 days after placing, and paying for my order (yes, they charged my card the day I ordered) I spoke to a supervisor who informed me that even though they could see when and how I received my exam and prescription (through their website), the only thing they could do would be to cancel my original order, have me wait 3-5 business days to receive my money back and then replace the order. This was the only resolution I was offered, I did ask multiple times for someone to just "push a button" and send me the contacts I already paid for since this was all caused by a glitch in their system. An excuse I was given is that their website and system had been not updating properly. I ended up cancelling my order, I will not give America's Best any more of my money, ever! I have been a customer with them since the 90's, this did not matter. I have had great in office experiences in the past but due to this online BS, I will never go back!

Had a horrible experience at AB in Charleston so this year I decided to give the Spartanburg office a try. The Customer Service SUCKS.The Optometrist was great but I will never go back to deal with their crappy Customer Service again. If you ask a question it is because you are needing understanding not questioned back and told you’re not understood. If I understand I won’t have a question to call with. I’ll pay extra for service elsewhere to keep from dealing with the disrespect.

They canceled my appointment as I was standing in their lobby. My phone received an alert as I walked in the door, and I questioned the desk as to why I was receiving an alert that my appointment was canceled. It was 430 on the dot and she said that there would be no grace period, and they refused to see us.

Service is horrible, no communication! Long hold waits they deny my contacts with other pharmacies cause I don't want them!

I went on Feb 1st to get eye exam and glazes. Ir is now 3/21 and still no glasses. I will agree the frames were very reasonably priced and the eye exam dr very nice. Can not say much good about the lab that puts it all together. LONG WAITING TIME !! This will be the last time to use them. I have read a lot about the frames breaking and the lens popping out so I have yet to see how that is going to be.

Horrible customer service and dishoonest. Prescribed glasses I did not need. I went to another optometrist and proved I have 20 20 vision. AB has refused to send the refund owed to me. Corporate office keeps giving me the run around, putting me on hold and not coming back to the phone, changing the story about when the check was mailed to me, saying they have no accounting information so all they can do is have acct stop payment and reissue. Not Americas Best but Americas Worst!!! I have filed a complaint with Ca State Optometry and Better Business Bureau.