Altra RunningReviews of altrarunning.com

Poor condescending AI chat page. Finally got to an actual agent in the chat box. Agent was helpful, but cut off the conversation prematurely before I could confirm return info. Fed-Ex shipping left the delivery out in a rain storm ruining the return box. Shoes seem ok, but didn't fit properly. Return process was frustrating and onerous. Will avoid online interactions, hoping stores may be a better experience.

Altra’s Warranty Process Is a Joke – Avoid if You Expect Basic Customer Care. I’m extremely disappointed with how Altra handled my warranty claim for the Olympus 6 Hike Low Gore‑Tex. The shoes developed serious structural damage after normal use, and I provided clear photographic evidence showing the heel breaking down and exposing the internal padding.Altra’s response? A generic, copy‑and‑paste refusal that didn’t acknowledge a single detail of my claim. No reference to the photos, no explanation, no attempt to understand the issue – just a blanket “not covered by our policy” message that could have been sent to anyone.Worse still, when I followed up to challenge their decision and ask them to actually review the evidence, they simply ignored me. No reply, no escalation, no customer care. Just silence. For a company that markets itself as premium and “built for the long haul,” their warranty process is the exact opposite: dismissive, unhelpful, and designed to shut customers down rather than support them.If you’re considering buying Altra products, be aware: Their “guarantee” appears meaningless. Their customer service is robotic at best, negligent at worst.If your shoes fail prematurely, you may be left with nothing but a scripted rejection.I expected better from a brand at this price point. Sadly, Altra has shown they’re not interested in standing behind their products or their customers.

Should have checked reviews first. My first order with them was dispatched on the 27th of May and have still not arrived. I spoke to a customer service rep via live chat who said they would raise a query with the delivery company and get back to me but they have not. I’ve now completed a web form query. Terrible first experience - would not repeat. Have now had three contacts trying to get them to initiate a refund which, inexplicably, they have failed to do. Update - finally spoke to a rep called Simona who processed my refund within 5 minutes. Thanks Simona! Just goes to show that it was not complicated - it’s a shame the rest of their customer services team is so poor in comparison.

Great marketing. Great features such as zero drop, wide toe box and goretex. However, when your trainer starts leaking within 8 months of moderate use and no hiking, and you contact customer service you will be told it is not covered in the warranty. The loudly proclamed 2 year warranty. The marketing about GTX are pointless if your shoe breaks down with normal usage. I've had Adidas and Merrell GTX shoes that last 4 years minimum

Quality is poor i only wear the trainers inside at home and after 18monthe they are completely falling apart i contacted the company Who suggest replacing them every year. Another company that doesn't care about sustainability or the customer

Lieferung erfolgte sehr verspätet, Rücksendung wurde nicht bearbeitet und Rückerstattung erfolgte nicht. Finger weg von diesem Shop!

I love Altra shoes and have been trying to buy my sixth pair but the service is genuinely the worst I have had from an online company. It is now 8 weeks since I placed my order and I have no shoes and no refund. Altra confirmed this was a mistake on their end, where the wrong delivery details were attached to the package, and have promised me every week for the last month that my refund is being arranged as a priority. Despite this, still no shoes and no refund. I now have no option but to raise a chargeback with my card provider. Lifelong customer lost - I will be spending my money with Topo Athletic. I'd advise you save yourself the hastle and do the same.

Scarpa ottima, ma assistenza clienti da brividi. Dopo un mese e non so quante email, ancora non ho ottenuto il rimborso. Comprate da rivenditori piuttosto che da sito, che in caso di problemi, è il vostro e mai il loro.