Alpha WatchReviews of alpha-watch.com

Worst watch and even worse customer support ever!!!! They don’t honor replacement if you even prove that there is something wrong with the products by providing proofs They are literally scamming people ..

Review of the Alpha Gear Bravo XL Smartwatch The Alpha Gear Bravo XL Smartwatch is a textbook example of a product driven more by marketing hype than actual durability or quality. Before purchasing, I recommend doing a quick search for “Alpha Gear Watch bad reviews” — I wish I had done so myself. I purchased the Bravo XL in March 2024. Less than a year later, the watch began to show significant wear: the bottom casing started separating (see attached photos), and the charger degraded to the point of being unreliable. This wasn’t the result of extreme use or abuse — just standard daily wear and light gym workouts. Alpha Gear promotes this watch as being “tough” and built for performance. Based on my experience, that claim simply isn’t true. A truly durable watch should withstand everyday activity without falling apart in under a year. When I contacted Alpha Gear about the issue, I wasn’t offered meaningful support or a warranty replacement. Instead, their solution was to upsell me another watch at a “discounted” price of 20%. That response makes it clear where their priorities lie: pushing more sales rather than standing behind their product. As someone who values honesty in advertising, I find this kind of business practice unacceptable. Customers deserve better. Brands like Garmin and Casio consistently deliver on durability, reliability, and customer service — something Alpha Gear could learn from. Shame on you, Alpha Gear, for knowingly pushing a product that doesn’t live up to your claims. If you want loyal customers, start by delivering a watch that actually performs as promised.

I bought two watches one for my husband and one for me and his watch stopped working. They are not waterproof as they advertise and my battery watch does not last like they advertised. My battery watch lasts me for no more than 3- 4 days. I contact them and they didn’t offer anything. I don’t recommend this product as they are false advertising. The watch only lasted almost a month. I’m very disappointed because I bought the watch for Father’s Day.

Absolutely disappointed with Alpha Watches! My wife bought us two watches as a birthday gift—mine (Raptor) got water inside after minimal use, and hers won’t even hold a charge. I called their customer service expecting an exchange or refund, and they flat-out refused to take responsibility. For the price, the quality is pathetic and the service is even worse. Save your money—these watches are NOT worth it

Only 2 weeks after having my watch the software started glitching. Flashing buttons not working. After contacting Alpha they said it must be water damage. Yet they say you can use it in water. They won't replace the watch or refund my money. Don't buy from Alpha.

This company claims to make rugged, reliable watches....they are neither. I purchased 2 Raptor Pro watches and both stopped working within days of activating them. Despite me sending 2 videos to satisfy their "support" team....I still can not get a refund. RUN...don't walk away from this company....horrible product and even worse customer service.

Garbage product, doesn’t work and company doesn’t support the product

First, I bought the Raptor Pro about a month ago and on the second day wearing it the band broke in half from just cheap rubber I am guessing. Then it took a week to hear anything from their support team which you can only email. At which time they had me send a pic of the broken band and said they were sending me two replacements for my trouble. Only 1 came, and yesterday I wore it into the pool for the 1st time ( only about 5 foot deep) and it completely stopped working. Note won’t even turn on. Absolute garbage. Do not waste your time, money, or patience. Their warranty is non existent, and they just don’t answer support emails until they feel like it. Waste of money.