Alloy.comReviews of alloy.com

Buyer beware!!I have now ordered about 8 pair of jeans from this company with 1 still not delivered. No email with either order to state that certain items were backordered. Had to return half of first order for sizing issues but that's not even the worst of it for me. To date I do not have a single pair of those jeans (all of which are less than 9 months old) that are wearable. 2 pair have ripped at the pockets and the rest the main button has popped off. The first time I thought ok I just need to order bigger size so thts why the second order but nope same problem within 1 month!! These jeans are too expensive to have to buy a new pair after 1 month of wear. This company has lost a customer and I will warn everyone I know that they have poor quality and customer service where there shipping is concerned.

I was so excited when I found their website, I live in Iceland and find it very hard to find long enough pants (I'm 6" tall and mostly just legs). I saw this very awesome looking jeans that come in 37" long! Wow! and at a very good price, even with shipping to Iceland! I ordered 4 different pairs, gave my paypal information, and got my order confirmation and waited patiently. They should arrive from the US, so they should there for arrive in 6-12 business days. But no.. no package arrived. No email with tracking number and shipping info either. So I sent them an email with all my order information, basically just forwarded their order confirmation and asked about my order. The answer I got: "We do not show any record of a recent order and apologize for any inconvenience this may cause. Please check your credit card statement to see if you have a charge. Otherwise, we would be happy to place your order by phone at 1-888-45-ALLOY." So I asked if I did anything wrong or what happened, how could I get an order number and confirmation of my order if no order existed? I can't call, with the time difference and that long distance is very expansive from here.. Got this answere: "We do apologize for the inconvenience, sadly there wasn't any order placed, that may happen due to a system error." Right.. no order placed! This got my so mad, but luckly my card had not been charged. Then I looked at the reviews of this store and was sad and angry. When my anger subsided and my longing for long enough jeans came screaming back, I tried again.. this time, just one pair of jeans. Two days later I send them an email and asked them to verify that the order came through this time.. but no, just got the same copy/paste answer :"We do not show any record of a recent order and apologize for any inconvenience this may cause." No order.. but a good thing my card has not been charged (considering all the other bad review of cards being charged twice and no refunds).. I will not try again.. no long jeans for me.. at least not from Alloy.

It's been 4 weeks and I've only received the 2 out of 3 jeans I purchased. I emailed them two weeks ago asking about my order, and received a bogus response. It took way too long to ship out my first two items and I'm still waiting on another item. Their website has been down because it won't let me click the "check my order status" button! I've tried for the past week. No point of contacting customer service again because response is going to bogus!! There are other retailers in the industry so steer away from this one!

I just canceled half of an order that I originally placed on 11/29 because of a rude employee in your customer service department. A representative who said her name was “Carmen” attempted to assist me on the phone today. I called because I placed order # 12439140 for "PIPER DBL BTTN BOOTCUT RINSE DENIM 19 35 IN *VM” and "SUPER STRETCH BLK SKINNY BLACK 19 35 IN *VM.” Both were listed on back order until 12/9. When I went to check my order status on 12/9, the status was changed to just “Backordered.” I sent two emails to Customer Service. Both times, I received the instant reply back, saying I’d receive a response in 24 hours. I received no response. I called today to clarify when my order would be shipped and to change my shipping address since I’m leaving town and did not anticipate waiting this long. Additionally, my PayPal account has been charged twice. Once for $42.35 for the entire order, and once for $18.89 for the pants that apparently shipped today. Carmen explained that my account wasn’t actually changed that. These were holds. I disagreed, and told her that none of these funds were available to me in my PayPal account — so, in fact I WAS being charged twice, and am now technically awaiting a refund. She huffed and said “Oh my God…” Offended, I asked to speak to a supervisor. She said her supervisor wasn’t available and then laughed. I asked if she thought this was funny. The conversation ended quickly after that. I requested a refund on the item that had not yet been shipped. I’m very disappointed with the service I received, with the “holds” on my account, and with the attitude with which I was presented.

I love the clothing at this store. BUT the customer service is horrendous! Do not think for one second they care about you or your business! Just to name a few issues I've had include; Holds on orders for weeks because of "system errors" and only after i call them to find out the status am i told of this. No reply to any emails sent to customer service. Rude customer service reps who have no idea how to do their job when you actually do get someone on the phone. The web site NEVER works. The orders are usually wrong when you get them. Then when you try to return the wrong order it takes about a month to get the return slip in the mail and about 2 months for the refund or exchange. Twice they overcharged my card and i had to wait a week to have it off hold on my account. Trust me and most of the other reviews on this sight. Do not waste your time and money.

horrible service with Alloy, they said i quote: Dear Amanda, Thank you for contacting alloyapparel.com regarding order number 19999999. We will be happy to help you today. We are anxious to ship your recent order 1999999; however, we are unable to obtain credit card authorization on your account. Please contact our Order Management Services department at 877-993-7664 Monday-Friday 9 AM-6 PM EST to ensure your order is processed. Otherwise, we will attempt to reauthorize your credit card on Friday. Customers outside the United States can call 001-513-436-5244 and we will be happy to direct your call. If you wish to cancel your purchase, please respond to this email with your confirmation and include your order number in your response. If we are unable to receive authorization on your credit card for the purchase within two weeks from the date your order was placed, your order will be cancelled. We look forward to hearing from you! If you have any other questions or comments please respond to this email. We appreciate your business and are pleased to be able to assist you. Thank you, Jessica, Supervisor ALLOY APPAREL Customer Service this was a reply to my email asking where my jacket was that was place oct 12. its Nov 23 and still no coat.

I went online to purchase a $20 skirt with anticipation to order additional if this arrived to my expectations. However, a computer problem on their site prevented the online order. Thus, I called and made the purchase by phone. To my surprise my account was debited twice for the purchase. Here's the worse - the associate used my account information and went to Target.com and went on a $200. shopping spree Upon my return calls to inform them of the stealing agent, no one was interested in my experience and placed me on their musical holds each time I called back. DO NOT ORDER IF YOU DON'T WANT FRAUD ON YOUR BANKING CARDS!

I ordered shoes back in August and was told they were back ordered. Here is October and I haven't heard anything about the shoes and I couldn't go check my order status because have of the links on their site don't work. After making a twitter complaint I was emailed saying the shoes had been discontinued ... WHEN WERE THEY GOING TO TELL ME? At the email they said, "I hope you will shop with us again!" .. NO. NEVER AGAIN.