AliviadannyReviews of aliviadanny.com

Should have done my dudiligence seeing how horrible the company is reviews already posted, but I just had a horrible experience with this company. Purchased a personalized necklace for my wife for Christmas. When it arrived it had other peoples art on it, and when I informed them about the issue, they said they'd escalate the issue to management and a week went by before I heard anything back. So I had to follow up with them numerous times, to no avail so I asked for a full refund. They said they won't fully refund personalized items, and then proceed to send me a new necklace that came January 25. Keep in mind this was supposed to be a Christmas gift. So a month later, after I paid for expedited shipping to ensure it would be here before Christmas is unacceptable! They said they'd refund me 10% but only refunded me 2%. Absolute nightmare so I highly recommend going with a different company! Don't waste your time or money.

Bought a ring that was the wrong size. Contacted customer support for a refund. They informed me that are sales are final but they would be happy to sell me another ring. Unbelievable. Should have looked at the reviews before purchasing. Thats on me. Run from this business there are plenty of reputable shops out there. This is not one of them!

Don’t waste your money ordering from this company. I ordered a piece of jewelry it was tarnished. When I asked about returning it for a refund, I got the runaround, so please do NOT waste your money, they do NOT stand behind their products. I wasted my money, please do NOT waste yours.

Horrible company. Never received order and had to order a replacement from another company because of time constraints. When they finally followed up I told them I wanted a refund but that isn’t their policy and they can offer a replacement or a store credit. I told them I would like the store credit since I already got a locket because of the time restraint. They told me it was too late for a credit because they already ordered a replacement. The replacement came and despite them saying it is sterling silver it very clearly isn’t. The piece was already tarnished and very poor quality. I will never be ordering from this company again and would advise ever to do the same. I ordered a replacement locket from the Locket Sisters and the experience couldn’t be more opposite.

Do not, I repeat, DO NOT order from this place. I never received my order. They told me so many times “rest assured we are doing what we can” and I still have not received my original order nor my replacement. Do not waste your time, money or trust in this website. I wish I had looked at these reviews before wasting my money. Customer service is worthless and a waste of time. One woman even told me that the replacement order had the same tracking number as my original order…..uh HELLOOOOO???? Who has ever heard of this before. That didn’t fool me for a second. Don’t waste your time. There’s a reason they don’t even have Google reviews, that website would be taken down for fraud.

scam . do not order anything. ordered two necklaces as christmas presents 11 december. no delivery date given, several emails before christmas expressing concern, replies were ' we will have our shipping department look into it'. as of january 03, no advice given as to delivery. disputed charge 03 january - hope i get my money back.

This company is a complete SCAM. Ordered earrings for my son for Christmas. Paid expedited shipping. Didn’t receive anything called a couple times before Christmas and fedex lost the item. The customer service representative told me a new one was shipped and I would still receive on time. We are now in January still haven’t received. No tracking available. Called multiple times and am given many different stories. Have asked for a supervisor multiple times and they are never available. Still no item and no refund. They are a total scam I would not recommend anybody order from the company. Different names for company as well. Alivia and Danny is one Pictures on Gold is another. Beware. I have also file a complaint with BBB. Would give Zero starts if it let me!

Alivia and Danny is the worst jewelry store in the world. Customer service very rude and they take no returns. I ordered a plain charm…no personalization at all. It arrived and it is too small. The woman that answered the phone told me to “go get a ruler and measure it. We custom make all of our jewelry daily and ship it out same day.”Are they serious?? Who can believe that a jeweler has a staff to melt and form jewelry on site daily??? Oh maybe Santa Clause Do not order from them as you will lose your money and be very dissatisfied and disappointed.