alightReviews of alight.com

The worst customer service ever. I spoke with 3 people and no one could answer the question. I was taking money from my health account which I fully fund and they gave me such a problem that I just gave up. Avoid at all costs.

When filing for HSDA reimbursement I get "DENIED" with standard sentence.....It doesn't tell me what was missing for my correction!! Thus I have spent over 2 &1/2 hours online with representative to CORRECT my DENIED reimbursement only to be given simple generic statement od "DENIED". I would think after having asked my claim help be escalated it would have been correct!!--NOT resubmitting AGAIN!!!

Absolutely horrendous to interact with. There's a mailbox center that supposedly has a document I need to download and sign. That mailbox link continues to give me an error when I try to access. There is no one that can help after waiting through a confusing phone menu. I've scheduled two appointments to speak with a representative and wasted what feels like hours on a task that should have taken seconds to complete.

My husband, aged 72, soon to be 73, is trying to get his defined benefit retirement funds started per the law. It has been a complete nightmare. First off, apparently this disorganized company thinks it is 1986 and everything is snail mail. Someone needs to show these morons that FAX machines exist! I realize it would be like showing a caveman fire but, ironically, TWICE, our paperwork has been lost in the U.S. mail. They, themselves admit that they can't control the U.S. Mail system! Well DUH! We keep getting different stories from each person we speak to and I lost count of how many phone calls we have made. TRUST our reviews, all of these one star reviews are honest reviews of real people who are struggling to do business with this God-Awful corporation. There are misprints on the paperwork, how UNPROFESSIONAL! Dates are wrong but they tell us these are legal documents, with THEIR misprints! The papers we were sent to have notarized were deemed illegal in our state and an addendum had to be added to make them legal. I am not sure why the company we worked for picked this place, but they need to really go back to the drawing board and find a REPUTABLE company rather than this horse and pony show.

This company is a nightmare. We have been fighting them for over a month to get a 401k medical hardship withdrawal. Our child had surgery and after insurance we still owe around $15k. Every time we submit they deny our claim for some ridiculous reason, then they make us resubmit all the bills again correcting whatever "error" they claim is happening. THEN, they deny it again for a new reason that somehow wasn't an issue before. We just got denied AGAIN for the 5th time. The reps are completely rude when you call and don't want to help you. First they blamed the employer's rules, then the IRS, then the employer again. I tried explaining to them that I don't have $15k and need to pay these bills but they just don't care. I would never recommend them.

They simply don’t ( even ) pretend to care.

Cigna has hired this company to administer their insurance benefits. They have refused to send me a bill that details what insurance I am paying for and for what dates. When I requested that my coverage be cancelled, they refused to cancel my coverage and stated the only way I could cancel my coverage was to not pay for a period of time and then it would be cancelled to the last paid date. They requested payment for 2 months and said I had to pay this for only 1 month of coverage and that they would refund in some undetermined way, the of the extra 1 month of payment which is over one thousand dollars. I have asked Cigna to step in and help, given this is their hire, and they have refused to do this. This is clearly a corrupt situation, with this company benefiting from getting as much money out of the clients as possible with their fraudulent billing practices. They are basically committing extortion at this point, withholding or denying insurance coverage for one month unless 1 pay for 2 months and refusing to send an appropriate bill.

The worst leave Experience ever dealing with them.The wait time to get anyone is ridiculous.They don't know what they are doing they have caused me to be terminated from my job,filed leave paperwork and some Rep chose to input a date of her own not what I requested and not what my Dr had on the paperwork and it was denied tried for a month to get it corrected and it just sat in space somewhere while the so call Case Mgr decides to call after I escalated a complaint after 14 calls and hrs on hold,she calls and says she had covid and approves it,meanwhile they have no communication with the employer and they terminate me saying I voluntarily quit!! This has been an absolute nightmare.Anyone using this company make sure you keep your paperwork,write down who you spoke to etc.Im pursuing legal action.Nonesense went on from 9/26/ until current 2/25