alightReviews of alight.com

submitted a claim to close my account in August and was told I should receive a check within a week. In October, I still hadn't received it. The customer service rep I spoke to said there was an, "unacceptable breakdown in the process." The operations department never processed my request, and it took three months to close my account because of that.

A zero is the correct rating. Agent assigned incorrectly. No return call as promised. Very frustrating!

Same as everyone else giving "ONE STAR". You need to experience the customer service and website to quickly understand how terrible it is. I just don't understand why their management isn't addressing the issues

The benefits portal is TERRIBLE. Whatever web framework they're using is WAAYYY out of date. Typical B2B company. Alight optimizes for the customer, not the end-user, and the only thing the customer, your employer, cares about is the cost of the service they're paying for, not its usability. You can't use your browser's native controls to move back and forth through the browser history, and the site blocks you from opening any links in new tabs. Worst of all, despite being information-dense and mission-critical, the portal has a very short timer which logs you out every 5 mins or so if you don't interact with it. Once you log out you have to go through the whole rigmarole of clicking through menus again. You can't simply refresh or hit the back button and get back to what you were doing. All these anti-patterns are a clue to Alight's priorities: caching sessions, handling many sessions at once, dynamic routing, quick processing, etc, these features cost more to provide than the pathetic brick of a portal that users are forced to deal with. They only care about their bottom line, not the end-user.

On hold music too loud, representative voices too soft, and without clear diction. Too much background noise to hear representative. Representative's inability to look up user by Alight ID number. Representative after representative transferred me to somewhere else rather than look my up by Alight ID number. Overall an awful experience.

Blew off my scheduled appointment! They are horrible!!! I waited for 2 hours!!! They are worthless!!! Never bothered to call me back! Would rate as a 0 if I could.

They get a one because I can't give them less. This company has *astonishingly* bad customer service. Claims are denied routinely. Even the ones submitted by doctors offices and pharmacies (never had that happen before, even with the worst FSA administrators). In one case I had a hospital refund go *directly* to the FSA account. Alight is still claiming they need more documentation.

I have been trying for at least 6 months to resolve an address and bank account change for my elderly mother who gets health care reimbursement checks through Alight. I finally checked the BBB website and see 184 complaints in the last 3 years against this company. Only 40 of those complaints have been resolved. I believe Alight is totally corrupt and they make millions by avoiding making payments to eligible members.