Bad
43 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BRANDFounded in 2002, ALICE + OLIVIA began with Stacey's quest to design the perfect pair of pants and has since evolved into a leading contemporary lifestyle brand with over 350 points of distribution globally. The brand empowers women through bold design—encouraging self-expression and inspiring them to feel their most powerful.MEET STACEYStacey Bendet pulls inspiration from her love of vintage and all things feminine to design collections that juxtapose the whimsical and flirty with the sexy and sophisticated. Ornamented fabrics, colorful prints and ultra-flattering fits provide today's modern woman with options for every day and every occasion.Stacey serves on the board of the CFDA, where she held the role of Treasurer for 2022-2023. She's also a trustee of NYC-based Good+, a foundation supporting families in need, and sits on the board of the Jay H. Baker Retailing Center at the Wharton School, her alma mater.
alice + olivia (aliceandolivia.com) has 43 customer reviews on Rated Honest, with an average rating of 1.5 out of 5.
Showing 32 reviews with 1 star · Clear filters
Darlena H.
Posted
Normally I order on line. I went into the store located on 40th street in NYC. Not one sales person said a word to me. I had over 10 thousand dollars to spend. I was ignored so I left the store with all my cash. I am a Black woman I guest I did not fit the profile for Alicia and Olivia. I will never purchase another item.
Consumer
Posted
Sales girls are pathetically pretentious. Thanks, but there are plenty of other quality clothing brands with the aptitude to understand the value of the customer and the power of social media.
Nadia C.
Posted
If could give zero I would. Sales associates are too pushy, clothes are made in china, done in mass production so they’re made in poor quality. Not sure how they get their price points so ridiculously high, when their clothes are made cheaply. I’d rather shop at Zara where you get no attention at all, and you can shop freely, and leave with what you actually want as opposed to being pushed to buy a tun of cheap clothing you didn’t really want to own in the first place. I feel sorry for the assistants as they probably get an abundance of warnings if they don’t meet their quoter for the day from pushing these cheap clothes onto customers, the whole experience sucks, just because that way of selling worked in this companies favour doesn’t mean the new wave of shoppers dig it. Zara here I come you can take all my money and your clothes are better quality too. 0 points for Alice and wonderland I mean Olivia 😂
terry W.
Posted
Customer Care Team is ungracious and doesn’t listen!! I am deeply disappointed with this company for the poor quality of customer service rep that I had interacted with!! I have spent a lot of money and time with Alice and Olivia , today the buck STOPS!!! Customer Care means nothing to them…
Elaine S.
Posted
1 star? How about zero. Want Covid? Buy these pieces of crap . Cute but absolutely no protection. 2 layers of thin, thin viscose (?). These aren’t for protection. They’re ffor cute. This company should be ashamed of their quest for profits over safety. I’m throwing mine away. Not even a a pocket for a filter. Hint: Honest Company makes a great mask if they’re still selling them. Or buy an FDA authorized (go to website FDA.gov for list) and wear a kn95 and stick this cute pos over it. Believe me, it has no protection. You’ll be able to breathe. And do not trust these Vogue or InStyle mask recommendations.
Susie E.
Posted
I resent that I have to give them even 1 Star - their customer service is the WORST I’ve ever dealt with in my entire life. I ordered a mask back in April 13th... I realized that my Apple Pay still had my old address on file right when I ordered, so I called customer service immediately after ordering to update my shipping address, but they refused to. Then I asked if they can just cancel the order so that I can place a new one with my correct address, but they refused to do that as well. It is now upon June 1st and I STILL have not received the mask (Not sure if they are aware that we have been in a PANDEMIC?!). I contacted customer service again and pleaded with them to cancel my order because I’ve already purchased and received 6 other masks from other companies while I’ve been waiting for A+O’s for the past 2 months... of course, they refused. I have been an avid A+O customer, I have so many of their shoes and clothes that I’ve bought in stores, but NO MORE... I will never buy a single item ever again and boycotting the brand for life because of their terrible customer service.
G
Posted
Ordered two face masks early on when they were released. Face masks were supposed to ship April 15th. The date has changed six times and they refuse to refund money or speak to me with any sort of respect. I will never buy from here again. Too many good companies and clearly this company has become a gross thing from yesteryear. Now it’s clear to me why nobody likes this brand anymore.
HK
Posted
I ordered last night from the 260 sample sale, and accidentally used apple pay without being able to imput my promo code. I immediately emailed and tried to call to reverse the order, as well as called my bank to inform them of the error. they only have customer service from 0900 to 6pm, and my purchase was after hours. I called as soon as they opened the next day and was told nothing could be done. Unfortunately I will never be shopping with this company again.
