Alaska AirlinesReviews of alaskaair.com

I booked a flight eight months in advance and used miles for the first time for personal travel. They cancelled the return flight home and I had to buy a ticket on Delta. The customer service was unapologetic and said there was nothing they could do to compensate for the inconvenience and additional expense. Time to cancel my Alaska Visa and protest that they are treating their customers as bad as they treat Joe Eskimo on their tail. They don’t seem to realize that they staff and equip their planes like a regional carrier but pretend to be global worthy.

I booked our Alaskan cruise 8 months in advance, did all the planning, bought $100 binoculars to see whales, bought travel insurance for everything and was advised by cheap cruises to book our own airline tickets because tickets could vary in travel times up to over 24 hours duration. I booked the tickets with Alaska Airlines departing Minneapolis MN to Seattle. We arrived early for our flight in Minneapolis. Alaskan Air canceled our flight due to their failure to maintain their aircraft. We therefore missed the sailing of the ship. This was all no fault of our own and find out the travel insurance we thought would cover us was not going to cover this. We are out over $3,000 and no one is offering us anything, credit wise or nothing.

Upon arriving to the check in counter at the Seattle/Tacoma airport I immediately realized that Alaska airlines appears to be doing what they can to phase human beings out of their check in process. I observed multiple elderly people far ahead of me (one of which that had difficulty walking) have an extremely difficult time lifting his own bag onto the new self check in system. An employee was standing there staring at him doing absolutely nothing. When I asked her what was happening and asked why Alaska airlines is risking the health of the elderly her response was well our employees got injured so we don’t lift anymore. I responded with, Oh so Alaska prefers the elderly to be harmed instead of hiring people that are capable of performing a job that by definition should include being able to lift a suitcase for a customer. She responded with something along the lines of this is just how it is. I will never fly Alaska again because this new process is tantamount to elder abuse.

Extremely disappointed with Alaska Airlines' customer service. My Mileage Plan account has been under investigation for too long despite providing all documents, including my ID and passport. I even missed a ticket I paid for. No clear answers, no support, and way beyond the promised response time. This needs to be addressed immediately.

I booked three tickets a week prior to departure for $6,000 to fly from Boise to Cabo. I was treating the family to first-class tickets and wanted a stress-free experience for my 90-year-old dad who was joining us. When arriving at the check-in counter, there was a person being helped and another person in line ahead of us. Finally, it was our turn. Our check-in agent, Jenna, was not efficient and took quite a bit of time doing whatever she was doing. She got a call about another issue on her headset and, after a while, in an animated tone said, “Oh no, you’re late for your flight.” I asked what she meant, and she said, “You’re late by 20 minutes.” I argued that we would make the flight—just check the bags in. There was no wit in the security line. But she didn’t budge. She also made us move 4 pounds from one suitcase that was 53.6 pounds over to another that was 10 pounds under. Then… she rebooked us for the next flight. We were moved from first class to economy. Jenna must have used the word “downgraded” 10 times, with absolute glee. We were refunded only a fraction of the ticket cost. Then she charged us for our baggage because we had been moved from first to economy. All this messing around—and guess what? Our bags hit the conveyor belt with less time to make the next flight than if she had just left us alone to catch our original one. Never flying Alaska again. I encourage others to avoid this airline too. They have some good employees, but their failure to address behavior like this is dragging the airline down to one of the worst out there

Flight 626 on 2/28/25 sat at the terminal for an extra hour before a 6 hour flight from Seattle to Honolulu, only to get to Honolulu and sit on the runway for another 45 minutes. Will never be using Alaskan airlines again for travel. A 6 hour flight turned into over 8 hours sitting on the plane from boarding time until exiting. Unacceptable - no meals served, just snacks and drinks. Waiting for baggage to be unloaded - another 40 minutes standing around. In total if it isn’t clear enough, steer clear from Alaska airlines whenever possible.

I recently discovered that my Alaska Airlines mileage account was accessed without authorization, and my miles were used to book flights under unknown names. While my miles were eventually restored and my account was locked, the process was frustratingly slow, and their communication was severely lacking. Customer Care admitted they were aware of this ongoing security issue, yet there was no urgency in addressing it. When I repeatedly asked when security improvements would be implemented, they avoided the question provided no timeline for changes. It’s unacceptable for a major airline to downplay a security breach affecting customer accounts. Alaska Airlines must take immediate action, notify affected customers proactively, and prioritize stronger security measures before more travelers fall victim to this issue.

Alaska Airlines: A Disgraceful Display of Bigotry in the Skies Alaska Airlines has shown the world that discrimination still thrives in its ranks. Forcing a Muslim passenger to move from an emergency seat—or leave the plane—simply because of his beard and faith is a revolting act of Islamophobia. This isn’t about safety; it’s about prejudice, plain and simple. By singling out this individual, Alaska Airlines reinforced the dangerous stereotype that Muslims are a threat. This shameful behavior is not only discriminatory but a violation of basic human rights and aviation laws. Airlines are meant to ensure safety for all passengers, not vilify them based on ignorance and bias. This incident demands immediate accountability. Alaska Airlines must publicly apologize, fire the crew responsible, and overhaul its staff training to eliminate such vile behavior. Anything less is a tacit endorsement of bigotry. To Alaska Airlines: Your actions are an insult to justice and equality. You’ve made it clear that Muslim passengers are unwelcome in your skies. Either fix your systemic prejudice now or face the global outrage you’ve rightfully earned.