John J.
Posted
Customer Service
From purchase, to install, and working thru some issues, these guys have been great. Big shoutout to Travis, Dylan and Thomas. These guys are great!
Excellent
471 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alarm Grid is listed under Home Improvements.
Alarm Grid (alarmgrid.com) has 471 customer reviews on Rated Honest, with an average rating of 5.0 out of 5.
Showing 467 reviews with 5 stars · Clear filters
John J.
Posted
From purchase, to install, and working thru some issues, these guys have been great. Big shoutout to Travis, Dylan and Thomas. These guys are great!
Sarah M.
Posted
I can’t say enough good things about Darrell K. My appointments were scheduled and attended to on time. The time and patience Darrell showed while helping me navigate through the installation and troubleshooting to get the system up and running as so appreciated. Great job Darrell and thank you for being part of my Alarm Grid Team!
Tolga
Posted
It was super easy for me. Darrell K took care of everything and I pretty much not had to to do anything :) which is great. Thank you guys
Jim Z.
Posted
I bought an a vista 20-p, lte-iv, a transceiver, and wireless for the door. Darrel and his team of experts helped me install from scratch the entire system. Alarmgrid is the best and Darrel is the best tech they have.
Karen B.
Posted
Freddy was very professional and patient. We actually had an easy fix.
ScottM
Posted
This company is great. It enables you to customize your system and provides informed guidance along the way. Tech support is always fantastic and leaves you with a better understanding of your system. Travis was super helpful getting the new communicator installed and answering questions about unrelated repairs and enhancements. Many thanks guys!!!
Brian
Posted
A very positive upgrade experience. We were upgrading our alarm system with a dual path communicator and Freddie was both highly responsive and effective at helping us get it up and running. The online resources were also very useful.
DENNIS H.
Posted
Alarm Grid’s Tech Support Rep, Travis, was very patient and helpful throughout the process as I worked with him on my problem: the SIXMINICT lost power and I lost further control of it (accidentally “bricked” it) by deleting it from the system when it went into “trouble mode” instead of giving a low battery indication. Actually "Fred" also played a key role in recognizing what must have happened, and "Travis" worked with me over the long haul to get it all figured out and a new part shipped out to me. Alarm Grid is exemplary in providing these really great support techs and faithful in providing a replacement component for the inoperable one. A++++.