Alarm.comReviews of alarm.com

Katelyn was very helpful, and very knowledgeable. Great asset to your team!

What made my experience great was the high level customer service I received from Erin. We were locked out of our system due to the account switching managers. The third party vendor was not responding to our calls for support. So I reached out to Alarm.com. Erin worked with me for several days as we navigated through the process. I was completely grateful for her dedication to my case. I will certainly be recommending this company just because of the quality of customer service she provided.

When the company reach out they were very friendly and with their help we were able to get my camera issue resolved that night. It is nice to see that they will do everything in their power to help the customers. Very fast and helpful response time.

Erin! Friendly, helpful, and very customer service focused.

🚨 Let’s Clear Something Up About Alarm.com 🚨 If you’ve ever searched for a security system or smart home setup, chances are you’ve come across Alarm.com — and maybe even a few negative reviews. But before you judge the platform, it’s important to know: 👉 Alarm.com is NOT a security company. They don’t install your system. They don’t monitor your alarms. They don’t provide direct customer support. So what do they do? Alarm.com is a powerful integration platform used by licensed, independent security companies (like us!) to bring together all your devices and services into one seamless experience. It’s the brains behind the scenes — giving you a secure, easy-to-use mobile and web interface that connects your security panel to everything else in your home or business. 💡 Here’s what Alarm.com can do: ✅ Control your security system from anywhere ✅ Receive real-time alerts and notifications ✅ Arm/disarm your system remotely ✅ Lock and unlock smart door locks ✅ View and control live video feeds ✅ Automate lights, thermostats, and garage doors ✅ Create custom scenes (like “Away” or “Bedtime”) ✅ Detect and alert you to water leaks or temperature changes ✅ Integrate with major brands like:  🔹 2GIG  🔹 Qolsys  🔹 DSC  🔹 Honeywell  🔹 Yale, Kwikset, Schlage  🔹 Lutron, LiftMaster, Ecobee, and many more 🛠️ The quality of your experience with Alarm.com depends heavily on who installs and supports your system. Poor service from an installer can lead to frustration — and unfortunately, the platform sometimes gets blamed when it's really an issue with the provider. So when you see a review about “Alarm.com,” it’s often actually a reflection of someone’s experience with the installer or dealer, not the platform itself. Just like bad service from a mechanic doesn’t mean your car’s manufacturer is to blame — it’s all about the local provider. 💬 That’s where St. Louis Alarm Co. comes in. We’re proud to be a trusted local partner who installs, maintains, and supports Alarm.com-powered systems the right way — with personal service and expert care and high recommends Alarm.com platform to all of our customers. Want to learn more or see a demo of what Alarm.com can do in your home or business? Contact an Alarm.com preferred service installer.

Great support as always!

Customer service representative took the time to resolve the issue.

Genuinely kind and helpful! Kaitlin’s assessment of our situation was clear and accurate. She solved our issue quickly and provided additional documentation and pathways for our distributor to help us further.