Air & WaterReviews of air-n-water.com

Christine was so wonderful and easy to work with! Great customer service and great attitude!

My sous vide immersion cooker quit working after 8 months of reliable performance. I contacted the company asking if there was a reset as the device displayed an F1 code. After trying a reset, which did not work, they arranged to send me a replacement unit at no cost. I found customer service to be friendly, responsive and professional. I certainly would buy from this company again.

Great customer service

Excellent product and service...Thank you!

I got my Avalon Air Fryer back in November. I love using it, but a couple a weeks ago it stop working. I called the service number and the experience was effortless. I was told to send the label from the oven a the plug end of the cord. With in a week I had a new replacement oven. I would highly recommend this company.

When I had a problem with an ice maker, the company was responsive in sending me a replacement part under warranty.

Very helpful and very courteous service. Extremely satisfied. Thank you!!

Within 24 hours of emailing the company about my ice maker that was malfunctioning they began the process of sending out a replacement unit. I have no spoken to anyone directly but the person who responded to my emails has been very professional, empathetic and attentive to my request. I have not done business with luma before but they’ve earned my future business based on the no hassle response to my ice maker under warranty.