AetnaReviews of aetna.com

I Had lab work done through labcorp and they did not complete the test and then billed me approx. 111.00 dollars. I called aetna who transferred me to an off shore labcorp lady who stated supervisor was busy but would call me. None of that happened. I refuse to pay the bill until my labs are complete. AETNA failed me. So did sorry labcorp

Nightmare. Misinformation from associates through patient portal messaging and who answered the phone that no pretty much know nothing about the plans and how to find who’s in your network. You will receive incorrect reasoning behind why something may have been denied or just copy and paste responses. They don’t even answer your questions or will direct you to someone else to speak to who will then direct you to another person until you’re right in the face. Just the absolute worst healthcare insurance I’ve ever had. I would not recommend it to anybody. Do not ever use this insurance. As a patient and healthcare provider, I can’t say enough terrible things about my experiences. cannot wait until my insurance changes this upcoming year.

I am submitting this complaint regarding my experience with Aetna's provider credentialing process. We have experienced significant delays and an ongoing lack of communication throughout the credentialing process. Despite submitting all required documentation and making numerous attempts to obtain updates, we have received little to no meaningful information regarding the status of our application. For more than three months, we have repeatedly contacted Aetna seeking assistance. During nearly every interaction, we have been told that the matter would be escalated and instructed to wait 7–10 business days for a response. When no update or resolution is provided, we are forced to call back and repeat the exact same process. This cycle has continued for months with no meaningful progress, no accountability, and no clear explanation for the delay. What makes this situation even more concerning is that this provider was already credentialed and in network with Aetna at another practice location just two months before joining our current practice. Given the provider's recent participation in Aetna's network, the prolonged delays and lack of communication have been especially difficult to understand. The inability to obtain timely responses has made it extremely difficult to plan patient care and business operations. We have patients waiting to establish care, and these unnecessary delays have prevented them from accessing behavioral health services. This has affected not only our ability to provide care but also the patients who depend on timely access to mental health treatment. The most frustrating aspect of this experience has been the complete lack of transparency. Reaching the appropriate department is difficult, updates are inconsistent or nonexistent, and no one has been able to provide a realistic timeline or explain why the credentialing process has stalled. Each inquiry results in another promise to escalate the issue, yet no meaningful action follows. I understand that credentialing is a necessary process, but providers deserve timely communication, reasonable processing times, and accurate status updates. Instead, we have spent months repeatedly following up on an issue that should have been resolved long ago. I respectfully request that Aetna: * Conduct an immediate review of our credentialing application and provide a detailed status update. * Assign a dedicated representative or supervisor to oversee this matter until it is resolved. * Explain the cause of the prolonged delays despite the provider's recent in-network status with Aetna. * Improve communication and accountability within the credentialing department so that other providers do not experience the same repeated delays and lack of follow-through. My goal in submitting this complaint is not simply to express frustration but to encourage meaningful improvements to a process that directly affects healthcare providers and, more importantly, the patients who rely on timely access to care. I hope Aetna will take this matter seriously and work toward resolving both our specific situation and the broader issues within its credentialing process.

Aetna has become a horrible insurance provider. A medication that I've been taking for 35 yr now costs $199.53. Last year I paid $60 with same insurance. Two years ago I paid 0. Paying $200/ mo is ridiculous. They are gouging people to maximize their profits. Sinister! In addition, their customer service is non-existent. I called yesterday and the first woman, Mia, was incompetent. She pressed the wrong button and cut me off. Then I tried a second time and the phone system wasn't working. The agent kept saying "hello" and couldn't hear me. I called a third time and reached Rachel who asked questions to verify my identity for 4 min 54 seconds, as recorded on my phone. I believe they're trying to make it as difficult as possible for patients so they give up. Rachel said she'd process a prior authorization with my doctor's office. I gave her all the contact info which she verified. Same doc as on record. I have yet to see any prior authorization. This is just the beginning. They are now charging exorbitant amounts for a doctor visit. I've had Aetna previously, so I know what they charged last year and what they're charging this year. It's unethical and sinister. Shame on you Aetna for your horrific practices, your greed and your treatment of patients.

Probably the WORST Prescription Drug Coverage I have ever seen in my life!!!! I CANCELLED IT!!! A TOTAL RIPPOFF!!!! SO HAPPY WITH HUMANA NOW!!!!

Absolutely the worst dental plans ever these guys a a fraud in the system definitely will mention to Nick Shirley and have investigated. So do yourself a favor and do not submit to Aetna dental insurance unless you like to be ripped off!!!

Put their customer service on lowest possible quality microphones so between the quality and their accents you can hardly understand them. Aetna as a company does not care about your health and seems they would prefer you to die under their care. 30 days for preapprovals that should take less than a week. Frequent requests to re-verfiy medication is 'necessary' when you have been taking it for years, but don't worry they don't bother giving you a 30 day heads up on that, they'll just drop coverage and expect you make the necessary calls to prove medication that's kept you in remission for years is still necessary.

Aetna used to be a good Medicare plan. Each year, they take more away benefits and specialist, which is primarily all I use, if I need a doctor is $75 per visit! So we pay more and get less. Now they have people who barely speak English, and nothing is automated, apparently, since you have to read off your card number and verify everything, but your blood type, to speak to someone who knows nothing, and you can't understand what they are saying. My dentist just dropped them due to the difficulty of working with them, so I have no dental plan, but out-of -network since I like my dentist. I have gotten no help in finding doctors for a special condition in past calls. October I am gone!