AdvantageReviews of advantage.com

Arrived at Denver after the long flight from the UK. Waited an hour and a half in the rental office with maybe 40 other customers in a snaking queue. Got to the desk (we'd already booked online and paid for extra insurance) to be told we hadn't paid for fully comp insurance - that option hadn't apparently been available online - and that if we wanted it it would cost 15 dollars a day. We felt manipulated but obliged to pay. V v unpleasant.

Rude and dishonest staff. Reached out to the company who only offered 15% coupon for future use. If you look on yelp, they have horrible reviews as well

This was absolutely the worst rental car experience in 35 years of renting a car. We arrived at the Advantage Denver Airport location to find a line of over 100 people and only 3 agents. After over an hour in line, my agent told me they did not have the Toyota Rav-4 equivalent to give me but could substitute a nice Corolla - a nice downgrade from a mid-sized SUV to an economy car. When i refuse that downgrade, i was offered a Hyundai SUV. When we took that SUV, we found that neither the radio or the backup camera worked. We asked an agent outside about it, he said to just play around with it and maybe it would work. Of course that was nonsense. So, back into a shorter line to get another car. We did get another Hyundai SUV. As we drove from Denver to Boulder, we noticed that the A/C wasn't working well. The best the A/C could do was to get the inside temp down to 'warm' in 90-degree heat. By the time we got to Boulder, a tire pressure warning light came on. We drove around looking for an air station and found one and filled the tire. The next morning the tire warning happened again, so more driving to find an air station. At that point i tried to contact Advantage at their local phone number to exchange the SUV. The call went directly to voice mail to a full mailbox so that no message could be left. I called the Advantage 800 number and that went directly to voice mail system where customer support was mingled in with claims. I left a message there. I repeated this process many times over the next 3 days and never was contacted by Advantage. I rented through WiseCars.com, so i notified them. After a few emails, i asked them to contact Advantage and call me since I could not get through. I think WiseCars may have emailed Advantage about all of this, but i never did get a call, so we spent each morning driving a 'warm' SUV around looking for an air filling station. This is very insulting behavior on the part of Advantage. i will never use them again and will file a case with the BBB to see if i can get reimbursed. i did not pay to have a defective rental with no customer service.

The worst car rental service ever. They made us pay twice for an insurance that we already paid during booking process. We had that insurance on our voucher and they said it didn't count. We asked them many times to call the customer assitance of the site we used to made the reservation (easyrentcars) to fix the problem. We don't speak the language well and plus, calling an US number with our italian phone plan would have costs us a fortune. They always said no. We stand at the counter for about an hour to solve this, we stay there with a 1 year old boy after 12hours flight and receive no help at all. So, we had to pay this insurance again, 15$ per day, per 15 days of rental. After one month of discussion Easyrentcar customer assistance finally managed to get us a refund but only for half of the price we paid. For those who travel with children: child seats were all dirty and ruined. I know that because they send me in a room full of child seats to pick one.

1.0 star rating 9/17/2018 Very poor customer service at ARC Las Vegas McCarran airport branch spoilt our road trip - avoid at all costs! Overcharged me 2 days satnav rental at 40USD and then ARC would not adhere to the guaranteed rate provided on email and website screenshots from their booking agent at Europcar. At booking desk I was encouraged to upgrade to platinum protection for 7USD per day and then found at the end of the rental that they wanted to charge me a further 6USD per day for Personal Accident Insurance on top when I had not agreed to this! Guaranteed rate clearly included satnav in the price but Claudia & her manager (Kaela DeMatteo) at ARC unable to accept this despite clear documentary evidence to the contrary. At the end of the rental we reported to Claudia that the car was unclean as we found a half-empty bottle of Barcardi (photo below) in the boot. Rather than addressing our concerns around this Claudia adopted a defensive stance and sought to criticise us for not reporting the bottle until the end of the first day of the rental. She went further and sought to suggest that we were just raising the bottle as leverage around the guaranteed rate problem. Ridiculous! Claudia - it's kind of hard to report a bottle found in the boot when you are in the Red Rock Canyon with no mobile reception! Claudia & Kaela could have resolved this by simply refunding me the 20USD charged for satnav but would rather see me leave a very dissatisfied customer. I emailed Advantage customer services yesterday and have not received any response or acknowledgement and Kaela has not responded to my email last Friday.

Rented a car for Sept long weekend and denied the insurance and other extras that the Rep mentioned. But she NEVER EVER mentioned about the toll admin charges. Apparently, I took a toll accidentally and it charged 0.86$, but the rental company charged 25.86$ on my card. When I called the customer care agent and said, if only the representative should have mentioned this, I would have either expected my charges or if she had given any other choice to not be charged such high admin fee, I could have taken it. But NOTHING was mentioned or offered. And the Rep mentioned, its a clause in the FINE PRINT at the back of the agreement and its at the very end, bullet point 8, about these charges. I was like, 'who reads all that? The things which the rep offers, is what we care about and she should have mentioned it and I could have gone for anything cheaper than 25-50$ admin fee'. And she was RUDE enough to say, you have to go through fine print. Well, lesson learnt. 1. NEVER rent Advantage I have rented with so many other car rentals and no one over charged me like this. And whatever is the toll charge, will be put on the card after a week's time. So, always ask about these charges in advance and if you are at Advantage, just skip it! You are better off going to other rentals

Hired a mid size SUV from San Francisco Airport. Car hire is a reasonable distance from the airport, but no problem there, good shuttle. At the desk, I was told they have no size of car that I ordered. Told to come back the next day and maybe they would have one. Sent away with a standard family size car. Arrived the next morning to receive a small jeep, no way mid sized SUV, but better than the original car. No way to fit luggage for four people in though. Returned a few days later and managed to get a larger SUV, the day after, the engine maintenance warning light came on and noticed the tyres were very worn. Eventually got to another advantage office in Vegas. In fairness, the experience improved a lot here. I was given a good car and in good condition. Overall, spent a day of a 14 day holiday sorting out rental cars with a couple of very poor customer service people, others were good and helpful. Final nail was getting charged £70 with no invoice or explanation. When I queried with advantage, they removed the charge. This could have been a simple mistake, but my brother in law had the same charge, so I expect they hope you will just accept the charge. Worst car hire experience ever, do not use this company.

This review is for Advantage Rentals, not for Wisecars. Picking up the car: they just pointed at it. No one escorted me to the car to show me anything or ask any questions or even tell me which way to go to get out of the airport garage. So after driving around 3 levels, I finally figured it out. The day I was supposed to come back, the tire was flat. Took it to a Sears Auto where they told me the tire pressure monitor was broken and the tire had likely been leaking air for days. They were unable to repair the tire, nor did they have a replacement in stock. This was a Sunday and they were the only place I’d found to be open. Long story short I bought a tire gauge and drove the 4 hours to the airport, stopping to check/fill the air in the tire. I had to pay $99 to reschedule my flight because of the flat. Arrival: I informed the girl at the counter of my dilemma and she snapped back that they weren’t going to refund me for that. I realized I’d left a bag in the car and went back to the drop off point to check. I was met with 3 or 4 attendants rudely shrugging their shoulders, yelling “I don’t know where it is now!” when I asked about the car I’d just returned. Finally a guy offered to go up to the next floor and look for me. He came back with my bag and I was very grateful. I will NEVER use Advatage again. Aside from just being horribly rude, they let me leave in a broken car with no spare tire. I had told them my destination was 4 hours away. Guess it’s all about the money. I mean, I can’t expect them to care about my safety, right? If that’s important to you, I’d steer clear.