Adams PolishesReviews of adamspolishes.com

Used a can of their detail spray that was 2 yrs old. It leaked and was defective. The company said the can had no expiration date. When I asked for a replacement they said its too old. Hard to trust a company this stupid!

I purchased the Adam's Pro-Series Pressure Washer 2.0. By their own admission there is a design defect;” We have since revamped/updated the outlet adapter/bale.” They sent me a “U” shaped piece of wire with no instructions. I asked repeatedly for instructions for on how to repair the Adam's Pro-Series Pressure Washer 2.0 wire. They will not provide a picture or written instructions on how to repair the Adam's Pro-Series Pressure Washer 2.0 useless design defect. Since they will not provide a way to fix the Adam's Pro-Series Pressure Washer 2.0so I asked for my money back. They will not refund my money. DO NOT BUY THE Adam's Pro-Series Pressure Washer 2.0 × 1 or you will end up with a boat anchor.

First off I love the products and have recommended them to friends. However after trying to reach the company for the past few weeks via chat, email, and phone unsuccessfully I decided to write this review. I thought maybe they were having staffing issues but after roughly three weeks I an giving up. I didn't just try each of the above ways once I reached out several times. They have NO support.

This is my FIRST and LAST time ordering from Adams Polishes. I ordered several foam detailing pads from Adams on November 1st and 12 days later still have not received them. I am located just north of Orlando Florida and according to their DHL tracking number it arrived in Orlando on several occasions only to be shipped somewhere else again and again. I read that their turn around time was Great! NOT SO! IN FACT IT'S THE WORST EXPERIENCE I EVER HAD. And as far as their Customer Service goes. It's just as bad. They didn't even want to hear about my problem. I suggested they get a different carrier. I also ordered 2 of their finishing pads, on a different date, from Amazon they called me and said they had no number for the address and the carrier couldn't deliver it. I contacted Amazon and in fact they had the correct address and Amazon sent them the address again. Amazon stated it should arrive by the 18th. At this point I'm not sure if or when I will be getting my orders. NEVER AGAIN! There are other car detailing companies out there whose products are just as good if not better and less expensive. These 2 purchases from Adams have caused me nothing but aggravation.

Love the products, but not the support. I made 2 orders on their websites within 2 days. They decided to send the 2 orders within 1 FedEx tracking number, which is ok. But it then appeared that there was a Master tracking number and the general one. I was delivered with a general one. But for my persnoal reasons I wasn't the one who received the package and the person who I asked to do it is not allowed to check the parcel. Yet Adam's don't know what's in that parcel! They say we don't have such a tracking number and don't want to do anything

I love their products and have used them for years but recently I had an issue with a product. No problem. I reached out to their customer service and to my dismay, HORRIBLE customer service. They are rude, and quick to blame the customer instead of offering any kind of advice or anything useful. Just point the finger and move on. Customer service is just as important as the product itself. I will be sadly replacing Adams in my shop with a company that has both a good product and good customer service to stand by it. Sorry Adam.

Great products, if they have them in stock AFTER ORDERING.. Out of five orders I’ve placed, twice they are all of the sudden out of stock even though their website states exact numbers of “in stock”items. Don’t expect to have what you order to actually ship. On a second note.. ABSOLUTELY TERRIBLE AND UNFRIENDLY CUSTOMER SERVICE! Don’t expect much! Except for rude sales people who expect you to know everything about their products. They make you feel like you’re inconveniencing them. All they care about is volume not customers.

My package was delivered to the wrong house. The address was correct but FedEx wasn't paying attention. Anyway, When I finally received the package it had been opened. I explained this to Adams in an email. They asked for photos of everything that was in the package. I complied but never got a definitive answer if I received everything I paid for. I wanted the ceramic finish and all I got was a flashlight, some cloths, 1 4oz bottle of surface prep, and a 4 ozl bottle of Graphene boost, certainly not enough for my truck. My original question was never answered so no I requested a return authorization. I'm not paying over $100.00 for some rags and 8 oz of soap.