Accredo Health Group, Inc.Reviews of accredo.com

If I could rate it negative 1, I would. I got a vacation override from insurance, but Accredo cancels the order. This has happened for going on a month. I am now leaving on an extended vacation with no meds and no way to have them shipped to me. Do NOT use this company. They should be ashamed of how they treat people who need life-saving medications!

Training lasts 3 months for what should be a nurse’s job. Was illegally fired and was unable to contact HR before the manager had my computer shut down. It took hours with employee service and was eventually promised a call by HR that never came. Btw, HR & employee service are in 3rd world countries. They’re extremely rude, very difficult to hear & understand, and they give you the runaround for hours. Could say so much more about Accredo but will end it here.

This company is incompetent, not only that but somehow insurance companies still choose to use this company. Florida Blue is a chief culprit. ACCREDO delays medications messes up prior authorizations and uses the excuse of sending things to "backend" teams to delay further. This company needs to be sued, because you cant run them out of business by avoiding them.

Accredo is an unethical pharmacy that actively gaslights patients. Their motto, “We are here for you” is anything but true. Each of the dozen representatives I spoke with gave a different reason for not sending the medication despite insurance approval, paid co-payment, and pharmacist consultation. False claims that the medication was a “refill” (it was a first time order!) or the “co-payment was not made”, or “shipping issue” were some of the reasons I was given for the delay when I called or they called me. Shame on you, Accredo, you serve patients with chronic and complex health issues. If you are “here for us”, then, stop lying and center vulnerable patients' needs in an honest, transparent, and ethical manner. Accredo does not deserve any stars but instead to be held accountable and answer for their criminal behavior.

The companies goal is to deny you medicine. I think they'd be happy if they killed you as long as they made a profit. Pure scum. I hope the class action lawsuit breaks them!

UPDATE!!!! After leaving my review earlier today I found there is an ongoing class action lawsuit against Accredo. See the Lovey & Lovey information below. Very informative and you can apply on-line for your issues with Accredo. A VERY GOOD READ!!!! Google Loevy & Loevy Accredo complaints. accredo-class-action Accredo Class Action | Loevy + Loevy If you depend on Accredo for monthly biologics, transplant meds, or other high- cost therapies and have suffered dangerous delays, hidden charges, or cancelled refills,...etc... Today it's peat and repeat of my experience in October-November 2025, eight different phone calls to try and get my arthritis medication. I had a melt down and almost a nervous breakdown dealing with this company. Many of their representatives don't speak English very well, talk way too fast and don't listen. I received my medication via overnighted 12 November, with no pills left from previous RX, Thought I'd go through a different pharmacy, but unfortunately, only pharmacy that does my medication. So today I am trying to get a new RX filled due to my rheumatologists not putting refills on prior RX. She did the same thing yesterday to me, so I am screwed AGAIN and will be dealing with this same issue at the end of February 2026. I am a retired USAF veteran with 25 years of honorable service, and this company is by far the worst I've ever dealt with. Do Better Accredo.

They aren't able to fulfill a single prescription without getting it wrong. They outsource their customer service to another country with language barriers to keep their costs low and profits high at the detriment of the consumer. Any problem you have takes days and hours on the phone just trying to get simple solutions. I hate that I have to use them.

Does not ship prescriptions on time; blames insurance though insurance assures they have nothing to do with ship times; says they will correct issues but never do