AcastReviews of acast.com

Svårt att få kontakt med kundtjänst när tjänsten krånglar. Fick aldrig tillgång till avsnitten trots inbetalningar. Trots flera försök att få kontakt med kundtjänst så fick jag aldrig svar på mejl. Det har nu dröjt flera veckor. Avråder starkt.

Acast is the worse service ever and they rip you off. They say they are regulated by a top viewer organization but they clearly do not advertise what you pay for. Their own analytics tell you what shows your ad is supposed to be on but when I spent my time listening to the shows for verification, the ad was never on. When I asked about this they sent a report that I supposedly am supposed to have believed because they provided it. I know they did not advertise as they said as I listened to the shows in their top list they provided. They also say "Acast follows IAB-certified methods of calculating"- ... I gave them a chance to let me hear an ad on one of the shows and provide me that proof but I never got anything but a written report. Do not use this service and use podbean or some other reputable service. Acast is a horrible company and if I could give them a negative star if I could. I also would be careful being a host with them as it might affect our rep as well as who knows if they even pay you.

dreadful customer service , hard to pick the correct paid option , rip off avoid

Trots att man debiteras kommer man inte åt podden man betalar för och en omöjligt att komma i kontakt med kundtjänst

I'm a brand new customer, just signed up and ready to migrate my podcast. I have read many great reviews about the Acast customer support, which sadly, has not been my experience so far. I had several questions about the hosting which were only partially answered via email. I then sought some clarification - and from that point on it's been like a dead wall. I waited for the reply 3 days, and that email was also unclear and partial, so again, I replied seeking final clarifications. Silence. I sent a message via chat, and another email - only to receive a reply from the same agent saying that she has CLOSED this ticket as I have multiple tickets open and asked me not to reply to it again. really??????? so...she has decided not to answer my questions anymore. I said - instead of sending me several messages that you are closing my tickets, could you simply reply to my outstanding questions? Silence. Look Acast -I really like the hosting service you offer and want to migrate my podcast to you. But please improve your customer support as it is well below the industry standards in my experience so far. And could you please answer my final questions in less than 3 days. Also, addressing the questions fully and comprehensively rather than selectively would be very helpful, too.

So bad! Trying to get a hold of them to help cancel something. Chat takes more than 2 hours!! Really awful service! Will never sign up for a podcast with acast again

Horrible, as soon as I wanted to switch my podcast to another host, I can no longer sign into my account. I can't get ahold of customer service either because you have to be signed into the account to access it. They are basically holding my podcast hostage.

If you plan to monetize, RUN. Initially this was great -- easy set up, etc. etc. But I ran into an issue that delayed me getting my episodes up back about three months ago. Because of that, they deleted my Stripe connection (connection to my bank account for monetization). No worries. I get it. They gotta make sure there's a product to justify the purchase button. When I was able to return to uploading and get things launched, I contacted them -- just like the error message on their website instructed. It's not their fault and I was all kinds of nice about it. No reason not to be. The help desk came back with reassurances and niceties that they'd get right on that and reset things. And then went radio silent. I contacted them again. Understanding and patient. Rinse, repeat. And again. Understanding and patient. Rinse repeat. I then tried their chat feature -- hot tip: it's the same people who will ignore you later in email, and they get back to you in chat "Within 24 hours." *Shockingly* I did not hear back until the wee hours of the morning, which is the only time my assigned contact seemed to be on the clock. It has been a MONTH of this. A. MONTH. I'm lucky that this happened before I made my episodes live (I've had to reschedule my launch date three times because of this -- all audio uploaded and ready to go, just waiting on them to do their part). I have since deleted it all and requested they close the account. I can only imagine what a nightmare it would be to have this issue when your product is being consumed and you're not getting paid for months. EDIT: After I posted this, I was contacted by another help desk person to get it resolved. This person was friendly and professional, and asked that I give them a chance to fix it. While there as *some* progress on resolving things, we are another three weeks into the whole ordeal and I'm getting the "gee sorry, please be patient" emails. I do not blame the help desk. They are just the messengers for a tech crew that can't seem to do the one thing they are employed to do. I have been more than patient. The one-star review remains.