About ComenityReviews of about.comenity.net

I had three accounts with them. Never missed a payment or even a late payment. Paid my accounts off every month. They first lowered my Ulta limit to $10. I closed the account since $10 wouldn't make a different in my ratio amount. Then they raised my Sephora limit and then closed my account. I had an old account with Torrid, they closed that. No explanation. Just as well since now I see they are crooks anyway. Horrible business. I hope they are going out of business.

I've never submitted a dispute previously but did recently in the amount of $81. A retailer at an airport charged me $116 for a $35 shirt - I still have the shirt with the tag still on it. Submitted to my Comenity card customer service & nearly a month later they sent me a letter requesting more information, basic info like account number, address, etc. To ensure the letter was not a fraud, I called customer service & the person said that I need the receipt to be refunded which the store gave me a receipt off the counter, not my receipt so it would not show the last digits of my card on the receipt. He said they could not refund my card the difference! I had him cancel the card & they were willing to lose a long standing, always pay on time customer! Maybe they don't care about losing me because they never get interest out of me! Then I went on their site to provide the additional information they requested, just in case the guy on the phone did not know what he was talking about & after spending 15 min, adding in all the info, photos, etc., I received an email response stating that my message could not be sent due to a glitch in the system! Appears to me they were not going to credit the $81 no matter what I gave them! If they're that shady, just think what they're doing with our personal information. The bad guys continue to win, so frustrating!

This is one of the worst credit cards ever out there the customer service is horrible you can never get through when you do you can't understand them and they refuse to let you close your credit card account how is that possible and how is that legal the worst ever!!

Trash company, and they harass you from blocked numbers at all hours of the day and night.

Trash company and common day thieves. Customer service was not any help whatsoever ever. Could hardly understand them. They sneak in so many hidden fees and insanely high interest, you are legit better off applying for a normal credit card with capital one and using it for dental work. I will always urge people to stay away from a nasty company that is only out to gouge their customers. It's quite sickening honestly.

Comenity Bank has the worst customer service of any business I have ever dealt with in my life. They are a sham. A fraud. They deliberately hang up on customers. The worst credit card experience in my life by far. Furthermore I will never use Mastercard again due to their affiliation with Comenity.

I hate Comenity Bank…stay away from them they are horrible….one star is being too generous

Poor customer service when you pay them off and it’s a hi bill they won’t report it if they do it’s months later they are in with credit karma and they will not up date your payments they up date what they want they have yet to up date mines I have paid off several this is crap don’t mess with this bank credit cards