AbbysonReviews of abbyson.com

Bought my sofa and the leg broke in just a few months. Contacted them and was told that the sofa is final sale and has no warranty. Who would expect the sofa to break in just a few months? This is definitely the worst ever sofa that I have bought. No way I would buy anything from them ever.

Loveseat arm collapsed after (12) months of occasional use in summer home. Abbyson will not assist, telling me the warranty expired last week. Cheap price, cheap furniture, you get what you pay for. Buyer beware!!

I recently purchased a leather sofa from Abbyson and I regret to say that it was not at all what I had expected. Not only was the quality and the design of the sofa far below the standards I anticipated, but my experience with the company's customer service left much to be desired. Firstly, the sofa I received did not meet the quality and durability that one would associate with a leather product. It was a disappointment and certainly not worth the price I paid for it. The other customers mentioned the same issue and low quality on the Costco website for the same product as well. Secondly, my concerns were further compounded by the company's customer service. When I reached out to address my dissatisfaction , I encountered a delay of 60 days before I received any response. After waiting for 60 days, a so-called expert who was entrusted by Abbyson came to assess the issue. He concluded that the sofa had a design flaw from the manufacturer's end and there was nothing he could do to rectify it. My intention in sharing this review is not to discourage potential customers from considering Abbyson, but rather to shed light on the challenges I faced. I believe it's essential for prospective buyers to be aware of the possible issues they might encounter with the product and the company's return policy. In light of my experience, I would advise potential customers to carefully evaluate their purchases and be aware of the company's return policies. Ensure that your expectations align with the product and the support you may receive in case of any issues. Thank you for taking the time to read about my experience. I hope it helps others make informed decisions.

Very dissatisfied that this $1300 leather recliner. It has broken after two months!! They sent their technician out who said they would order a replacement part. About a month later I hear via email that will not fix it so now we are stuck with a chair we can’t use! !!!! Will NEVER buy anything with this company name again!! Disgusting customer service!!

Purchased a sectional, sofa and chair from them in July 2022. The sofa now squeaks when you lay against one side and the sectional “leather” is peeling. I tried to contact them, sent pictures/videos and they don’t respond. Beware. My last “leather” sofa peeled too from them after a couple years. Honestly I thought it was a fluke. I will not make this mistake again.

RUN FROM THIS COMPANY. I wish I had read these reviews. I bought a chair for my 92 year old father for Christmas in December of 2022. 4 months later the leather started coming off the chair. They told me they had to send a technician to my home to see if the chair could be fixed. They said if the technician's report said it could not, they would send me a new chair. Their expert and "ethical technician as they called him" came to my home dressed in jeans, t shirt, dirty sneaker and his equipment in a Target bag. He told me if he painted it, it would just come off due to where the "leather" was coming off. He said I needed a new seat to the chair and that was his recommendation. He said he'd never seen anything like it, that it was defective. I then get an email 2 days from Abbyson telling me it was from normal wear and tear and I was not getting a new chair. When I called and spoke to Jennifer and I was told the technician's report said it was FROM THE OILS IN MY FATHER'S LEGS! MY FATHER DOES NOT WEAR SHORT AND HE WEARS FLANNEL LINED JEANS BECAUSE HE'S ALWAYS COLD. But she stayed with the story, the oil from my father's legs caused the leather to come off. But here is the best part. THEY KNOWINGLY SENT THE TECHICIAN TO MY HOME TO ISSUE A BIASED ASSESSMENT WHEN THE RECLINER I ORDER HAD BEEN DISCONTINED. THERE WAS NO CHAIR TO SEND. WHEN I CONFRONTED JENNIFER, SHE TOLD ME YES, THE CHAIR WAS DISCONTINUED AND EVEN IF THEY HAD A CHAIR, IF THEY SENT ME ANOTHER ONE," WHAT IF WORD GOT OUT" THEY SENT ME A NEW CHAIR, "THEN EVERY ONE WOULD WANT THEM TO DO THAT". STAY AS FAR AWAY FROM THIS COMPANY IF YOU VALUE YOUR HARD EARNED MONEY. I WAS SUPPOSED TO GET A CALL FROM AN ACCOUNT MANAGER LAST MONDAY, I AM STILL WAITING AND WHEN I CALL, MY CALLS ARE CONVENIENTLY DROPPED. (MORE LIKE HUNG UP ON!)

i ordered a sectional to be shipped to aarons it was shipped to there store according to abbyson on the 13th no one can find it at abbyson.

I bought their outdoor Santino collection. 4 chases and all their outdoor couches. This company has the worst customer service and straight up lies. The furniture is not mildew resistant and is now ruined. Abbyson said they would replace them and made me run through hoops and now have not returned my emails or when I call give me the run around. They are not good people, scam of a company and I advise you not to buy from them as they will tell you lies and advertise lies as well. DO NOT TRUST ABBYSON….