Aaron'sReviews of aarons.com

If you enjoy being harassed for being a few hours to a few days late on a $50 payment, then Aarons is right for you. If you enjoy having repo men show up at your door, threatening to take your leased things, to having "wellness checks" on an early Saturday morning, then I couldn't recommend this company enough for how scummy their business tactics are

I rental-purchased a sofa combination furniture set at Aaron's. On the day of delivery I called Aaron's to ask what time they would arrive. It became obvious to me that the two white gentlemen who delivered the furniture, after hearing my voice over the phone, knew that I am Black. The gentlemen made prior arrangements to exercise racism. While sitting on the sofa, I've periodically experienced a constant irritated itching. I allege that the two gentlemen contaminated the furniture somehow. I am now the owner of the sofa combo. It is a call for action. Delivery of furniture: August 2023.

We bought sectional,tv, and bedroom suit. The drawers are coming apart, the top of couch is coming apart , on the sofa the bedding is coming out, and pillows are ripped. We scheduled 2 times to look at it the 2nd time the appt was at 3 they never showed until after 4 now the manager Ron says he told us 3-6 and no it’s in the calendar what time. They don’t care about customers at all the furniture they sell is cheap and they want $3000 for it. DO NOT go here to buy anything . Horrible

My first experience with Aarons was great. I decided to get something else from them and the whole experience has been horrible! The staff is never on the same page they could care less about customer service and don't even waste your time calling the 1 800 number because their attitudes are just as bad. There will never be a next time!!

We have bought stuff from Aaron's in Mount Airy NC in the past with no problems. This time we ordered a washing machine and get it delivered. The guys installing it broke the water line at the washing machine under the cut off valve. Husband had to cut whole house water off. So now we have no water and tried contacting the store mgr they say it's his day off but he's in a meeting🤷. Tried corporate and really didn't get much help there either. So now we're waiting on somebody from Aaron's to call us back and see what they are gonna do about this. So freaking aggravating.

I am writing to formally express my concern regarding the conduct of the store manager, Mr. Tyler Denman, during my visit to your location at 1636 S. Braddock Ave, Suite B, Pittsburgh, PA 15218, on June 25th between 2:30 and 3:00 PM. The purpose of my visit was to report an incident involving two individuals in an Aaron’s truck who were observed by my neighbor aggressively banging on the rear door of my property. This occurred following the eviction of a tenant who had left behind a refrigerator. When I arrived on-site, I discovered the back door had been splintered — evidence of an attempted forced entry, no access was gained. I came to the store to file a complaint and schedule a pickup for the appliance. During this visit, Mr. Denman came from behind his desk and followed me to the exit, shouting, “Get out of my store.” I can’t understand why his behavior escalated. At no point did I raise my voice or behave in an aggressive manner that would justify such a reaction. I entered the store with the intention of resolving an issue, and I was met instead with hostility and unprofessional conduct. The store manager's actions reflect poorly on the business and fall short of the standard of customer service one should expect. A manager is expected to lead by example, demonstrating professionalism and courtesy, particularly in challenging situations. Mr. Denman's response did not meet that expectation and was both disappointing and unacceptable. I respectfully request that this matter be taken seriously. I hope you will review any available surveillance footage from the time of the incident and take appropriate measures to ensure this type of behavior does not occur again. Thank you for your attention to this matter.

i had money taken out of my account for 2 items and they were both picked up even without owing anything on them. i even called to verify wether they had to be picked up or not and i was still told yes. DO BETTER!

Horrible experience!!!! will never order through them again. I had an order set up, had gotten no information of the order being cancelled and was told that I would be charged another fee to reopen the order. this information was given 1 hour after recieving an email that everything was approved and after speaking with aarons personally about my delivery.