Average
601 reviews
8x8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
Showing 279 reviews with 5 stars · Clear filters
Dr. J.
Posted
No issues with 8x8 - affordable and great!
Response from 8x8· Feb 22, 2025
Hi, Dr. Jamie. We appreciate your kind feedback. We're thrilled to know that you find our services affordable and invaluable. Thank you for your trust!
Sandra
Posted
Once I was able to get through the chat process. The representative that helped me was very knowledgeable and professional. I would rather have been able to call and connect with a service rep but learning to use the chat session if I need help in the future, it will be simpler for me to get through.
Response from 8x8· Feb 11, 2025
Hi Sandra, thank you for your feedback. We are delighted to hear that our support team was knowledgeable and professional and was able to help you.
Barbara
Posted
Quick and efficient, kind support.
Response from 8x8· Feb 10, 2025
Hi Barbara, thank you for your feedback; it's fantastic to hear our support team have been able to help you quickly and efficiently.
David
Posted
Quickly isolated the problem and provided a clear sop after he completed back end adjustments.
Response from 8x8· Feb 4, 2025
Hi David, thank you for your review. We are glad we were able to resolve your issue quickly.
Ralph M.
Posted
Without fail, 8x8 has been able to satisfy my needs, and find the solutions to my issues, should some arrive.
Response from 8x8· Feb 4, 2025
Hi Ralph, thank you for your review; we are delighted we have been able to satisfy your needs and help you with any issues.
L.
Posted
I didn't have any experiance with phone system when the company I worked for wanted to move to 8x8 to save money. The staff at 8x8 assisted me with everything and we didn't have a second of down time and that's important because or phones save lives.
Response from 8x8· Jan 15, 2025
Dear Customer, we are delighted we were able to provide a positive experience when you moved to 8x8. Thank you for choosing 8x8!
Lisa
Posted
The rep knew what she was doing and was able to make suggestions for our set up.
Response from 8x8· Jan 13, 2025
Hi Lisa, we appreciate your feedback, and it's fantastic to hear we were able to help you with your set-up.
Dianne
Posted
EASY TO USE AND NAVIGATE CLIENTS & EMPLOYEE CONTACT
Response from 8x8· Jan 13, 2025
Hi Dianne, thank you for taking the time to leave feedback. We are pleased you find 8x8 easy to use.
