Average
601 reviews
8x8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
Showing 279 reviews with 5 stars · Clear filters
Ruswel P.
Posted
Excellent Service
Response from 8x8· Oct 24, 2025
Hi Ruswel, Thank you for your positive feedback! We're thrilled to know that you're satisfied with our service. If there's anything more we can do to assist you, please don't hesitate to let us know. Your ongoing support is greatly appreciated.
Robert R.
Posted
I have been using 8x8 since 2011 for my office phone line and VOIP fax capability The system also handles business related SMS text communications. I receive and make calls over my desk phone, my PC or my smart phone at no additional cost to me. The monthly cost to me over the 14 plus years has grown by no more than 20% in total over my initial cost. The administrative aspects are almost all easily handled by me in the 8x8 apps. The system has never been down and I haven't had the need to contact customer service for years!
Response from 8x8· Oct 24, 2025
Hi Robert, Thank you for sharing your long-term experience with 8x8! We're delighted to hear that our services have consistently met your needs with reliable connectivity and affordable pricing. It's great to know that the administrative tools have been user-friendly and effective. Your feedback is invaluable, and we’re committed to maintaining the high standards you appreciate.
Dr. A.
Posted
I like that appears on my desk top and that i'm able to listen to voicemail if I get to busy or I can just text back to that person right away.
Response from 8x8· Oct 24, 2025
Dear Customer, Thank you for sharing your feedback! We're glad to know that the desktop feature allows you to easily manage voicemails and facilitates quick texting. Your convenience and satisfaction are important to us, and we're committed to providing efficient and user-friendly communication tools.
Rachael F.
Posted
Great phone service. Haven't had any issues over the past few years we have used the service.
Response from 8x8· Oct 24, 2025
Hi Rachael, Thank you for your feedback! We're delighted to hear that you've had a trouble-free experience with our phone service over the years. Your satisfaction and continued trust mean a lot to us, and we're dedicated to maintaining this standard of excellence for you. If there’s anything else you need, just let us know!
Deb W.
Posted
I have only had to communicate with 8x8 a few times, but each time, they have been helpful and understanding, and work diligently to solve my problem. The representatives I have spoken with are extremely courteous and knowledgeable.
Response from 8x8· Oct 24, 2025
Hi Deb, Thank you for sharing your experience! We're pleased to hear that our team has been helpful, understanding, and dedicated to resolving your issues. It's great to know that you find our representatives courteous and knowledgeable. We're here to assist you whenever you need support!
Nick
Posted
Works very well, good value for money.
Response from 8x8· Oct 24, 2025
Hi Nick, Thank you for your feedback! We're delighted to hear that you find our service both effective and good value for money. Your satisfaction is important to us, and we're committed to maintaining these standards.
Bil.
Posted
8 x 8 sets the standard for the way things ought to be done for Voice over IP ...
Response from 8x8· Oct 24, 2025
Dear Customer, Thank you for your praise! We're thrilled to hear that you consider 8x8 to set the standard for VoIP services. Your satisfaction and support inspire us to continue innovating and maintaining high-quality service. If there's anything more we can do to enhance your experience, please let us know!
Deepak
Posted
Great technology driven app.
Response from 8x8· Oct 24, 2025
Dear Deepak, Thank you for your feedback! We're delighted to hear that you're enjoying our technology-driven app. Your support encourages us to keep enhancing our features and services.
