8x8Reviews of 8x8.com

Tried to set up a trial on express to see features of the service, it said 1-2 working days, finally get an email 8 days later with broken link, I call customer service and had a 'customer service' agent laugh and say they can't help me as I am not a paying customer yet. PLEASE AVOID USING THIS COMPANY

Worst customer service and a unsmart system that will confuse both your customer and the business owner. Voice messages gets full and customers cannot leave anymore voice message until you empty them. VM goes to a weirdly configured system to just one employee. Every employee will have there own set of missed calls from a uniquely confusing phone tree that they create. End game is disaster in communication. Called the customer care to fix the issue, asked him to hold for a second and he hung up on me.

8x8 has just been shocking to deal with from start to finish. We're a large company using 8x8 and when someone has issues with their phone, they come to me and I'll contact 8x8 and try to resolve it for them. Dealing with 8x8 is the only thing I dislike about my job! It is so time consuming dealing with the customer service team. We have an account manager who just constantly directs us to the customer service "portal", when you do get re-directed, they expect you to do everything while they just guide you on the phone. It's almost a job in itself for me to deal with them. No one has time to deal with the issues with their service. That is their job. We've been a customer of theirs for years, and I haven't heard one person say that they enjoy working with 8x8 or mention that they are helpful. On top of this, when we require new phones, they make the process difficult and send us extorionate prices well above market average to "see what they can get away with charging you". So never accept their initial quote. Even when they've sent us faulty phones that don't work and we request a replacement phone to be sent, they call the team and have them run diagnostic tests as if they don't believe you need the new phone... Complete waste of everyones time.

Had to cancel the account, trying to pay the remainder bill but account page doesn't work, telephone numbers - all those shown on the 8x8 website - don't work. Most emails give 'no reply email addresses' and those that do have customer service email addresses never reply. I would say not a good performance for a communications provider! LOL!

Cut me off without explanation and took forever to resolve. Also cost me $400 in calls to resolve and although promised me numerous callbacks, no-one called. Also, caused massive disruption to my business without care and was advised only my account manager can resolve certain issues and I have been waiting over 4 weeks (and counting) for a call back from my account manager.

Worst company to deal with ever. Service of phones and App does not work so we found a new supplier because 8x8 didnt care if we stayed or not. Then they dont put you through to anyone or give you and information to let you move to another supplier. They plan a nicely planned trap out when you come to your renewal. avoid at all costs

Terrible company, been without a phone for 3 days now and no update as to what the issue is in over 48 hours.

I would give them 0 stars if I could. IF CUSTOMER SERVICE, SUPPORT, AND QUALITY SERVICE MATTER TO YOU, DO NOT GO WITH 8x8. My experience with 8x8 has been utterly horrible. We acquired 3 businesses that used 8x8 as their provider for hardphone/PBX and their softphone/contact center. We needed to port all the phone numbers to our current provider. It took them 2-3 weeks to get us the CSR records. (EVERYTHING with customer service is PAINFULLY SLOW) Finally, we port all the numbers, but we are still getting charged by them. This is understandable as we needed to cancel the "service" with them, but here is where it becomes a HUGE PROBLEM. Their system has you assign a "License" to each phone number. They do not provide ANY WAY WHATSOEVER to remove these licenses from phone numbers in bulk, so if you have 100, 1000, 5000, or +10000 phone numbers you are looking at having to spend day or weeks removing each license 1-by-1 manually yourself because they WILL NOT ASSIST in this manner - not tech support, not the cancelations department, not the retentions department, and not your account manager. Their system is bulky and out of date compared to many of the newer providers out there. This is a COMPLETE lack of integrity and a very shady business practice in this age of transparency and understanding. They will do EVERYTHING in their power to make it difficult for you to leave them - SAVE YOURSELF THE TROUBLE and don't even start. There are much better options out there for both "hardphone"/"landline"/PBX and softphone/Contact Center providers.