Poor
376 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
Showing 201 reviews with 1 star · Clear filters
Twillia C.
Posted
I have checked my records and have not received the refund. Please check and send me the refund. Twillia Cotrone
Response from 5MinSkin· Aug 30, 2024
Dear Twillia, Please accept our apologies for your unpleasant experience. We checked your order and we can confirm that a refund was issued to you. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
Ann W.
Posted
I just got back from summer vacation. I have an email from your help desk indicating that I do not know how to turn the system on!!! This is my second system and this one lasted much shorter than the first one. Then to have someone tell me that I don't know how to work it!!! Ann Waananen 9965 N 101st Street Scottsdale, AZ 85258
Response from 5MinSkin· Aug 18, 2024
Dear Ann, Thanks for the time you took to share your feedback. As per checking our agent kindly asked you to share evidence of the defective device. In case your device is defective as you mentioned, we will send you a replacement at no cost to you or a full refund. Also, you can always email us at [email protected] or give us a call for a faster resolution at +1 (888)-860-1504 We hope to hear from you soon, Kind regards, 5MinSkin Team
Alyssa H.
Posted
I do not wish to keep this product. I want a full refund and return instructions which the company is ignoring me completely and not responding. I have sent at least 5 emails requesting return information and I've gotten no response on that.
Response from 5MinSkin· Jul 31, 2024
Dear Alyssa, We apologize for this unpleasant situation We checked and can confirm that we responded to your email that you sent sometime earlier. You may want to check your spam folder because emails may land there Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
HB
Posted
Merci au service client pour ça réactivité. 😁
Response from 5MinSkin· Jul 26, 2024
Dear Hanane, We are sorry for your experience. We apologize for the inconvenience this may have caused. There could be some misunderstanding while preparing your order in our warehouse. We checked your order and we can confirm that a full refund was sent to you. Should you require any further assistance, please do not hesitate to contact our support. Sincerely, 5minskin Team
Jen
Posted
DO NOT BUY! Scam and useless device! I bought this as I couldn't afford in-person laser removal. I emailed the company after a few weeks to specifically ask for a refund because it was not working (I have light skin and dark hair) to which they replied to use the device for 8-12 weeks for it to work and ignored my request for a refund. I then emailed them a few days after the 12 weeks as the device was still useless after following their directions, and they emailed back saying I could no longer get a refund because I had gone past the 12 weeks! Such scammers! Do not buy!
Response from 5MinSkin· Jul 15, 2024
Dear Jenny, Please accept our apologies for your unpleasant experience. We checked your order and we can confirm that a full refund was issued to you. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
J C.
Posted
Zero difference in hair growth for both me and my husband. We followed all directions (that were minimal) for the full recommend 8 weeks, and even a couple more, faithfully and neither of us have less hair. Waste of time and money.
Response from 5MinSkin· Jul 17, 2024
Dear customer, We are sorry for your unpleasant experience and we would like to look into this matter in more details. At 5MinSkin we are committed to providing best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
Susan
Posted
I received my unit and it does not flash nor do the indicator light come on. I need a new one.
Response from 5MinSkin· Jun 17, 2024
Dear Susan, We are sorry for your unpleasant experience and we would like to look into this matter in more details. At 5MinSkin we are committed to providing best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
Stacey A.
Posted
If I could give negative stars I would. I tried this product twice a week for 10 months. It stopped working within 1-3 months every time. I would reach out and they would ship me a new one. This happened 3 times. By the time I was at 10 months it quit working again and I requested a refund on 4/29/24. It is now first week of June and going on 6 weeks of constant emailing and phone calls. Every time, I get a response that it was forwarded to the relevant team, and they will get back to me but never do. They have requested my Zelle info which I have provided twice. I am currently still waiting on a response. I would also like to add this product did not work. I still have hair growth even after all this time. I should have known it wouldn't work with how quickly they would offer to send me a new device. I didn't even have to return the broken one, which seemed strange. I now have 3 devices that do not even turn on. I wait to see what excuse I will receive after this.
Response from 5MinSkin· Jun 11, 2024
Dear Stacey, We are sorry for your unpleasant experience and we would like to look into this matter in more details. We would like to get this matter looked into so we asked one of our agents to reach out to you. Please accept our apologies for this unpleasant experience. Kind regards, 5MinSkin
