Poor
376 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
Showing 201 reviews with 1 star · Clear filters
Ash B.
Posted
I wanted to order a device, but while doing the payment I got two times a message of failure. Sadly I see, today, that the amount of €191 was taken out of my account TWICE. I feel very betrayed, their website and payment method clearly has a problem on top of that their online contact form does not work... Update 6/12: I got a respons less then 24hours after my complaint with the message they would cancel the orders and refund me within 7 workdays.
BJ A.
Posted
5Minskin advertises returns available, however, they would not accept my return of an unopened package after I received it. This was one day after receiving! They promised a 50% refund and keep the device but never refunded the money and then refused to take a return well within the 30 days.
Response from 5MinSkin· Jan 30, 2024
Dear Beverly, We appreciate your feedback and your review. We have checked your order and our agent informed you that since you had raised a chargeback we were unable to process a refund as the funds were held by PayPal. As per checking the case has been reviewed and settled and a full refund was issued to you. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
Rhonda K.
Posted
I have been using this for 3 months at the highest level and twice a week. I still have just as much hair now as when I started. This was rated high and no lie at this point why.
Response from 5MinSkin· Jan 30, 2024
Dear Rhonda, We are sorry to hear that the IPL device did not work for you Even though your money-back guarantee expired you can reach out to our support at [email protected] Our phone number: +1 (888)-860-1504 Our agents are happy to support you with any advice and tips to make better use of your IPL device. We look forward to hearing from you. Sincerely, 5MinSkin Team
Pam
Posted
Broke within a week. Called told me to email with video. Sent video with what was wrong. Never heard back. Called again they don't answer phone.Leave a message they never call back. Don't buy
Diana L.
Posted
Do not order fraud.
Response from 5MinSkin· Jan 30, 2024
Dear Diana, Thanks for the time you took to share your feedback. We would like to get this matter looked into so we asked one of our agents to reach out to you. You can also contact us via email at [email protected] or via phone +1 (888)-860-1504. Sincerely, 5MinSkin Team
Alex P.
Posted
Absolutely ZERO results. I bought this product about a month ago, it came in, opened it and starting using at the rate described. It doesn't do anything, a waste of money.
Response from 5MinSkin· Jan 31, 2024
Dear Alex, We appreciate your feedback and your review. At 5MinSkin we are committed to providing the best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
Jennifer J.
Posted
I would like to return my product and I am well within the return date. I have called within what the website says are business hours and it says they are closed. I have sent 2 emails and have heard nothing back. I feel like this is a scam.
Response from 5MinSkin· Jan 31, 2024
Dear Jennifer, We are sorry to hear about your experience. We checked your order and we can confirm that a full refund was issued to you. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
Maya B.
Posted
I cancelled my order after reading bad reviews and was told I would receive a refund in 5-7 business days and have still not received anything.
Response from 5MinSkin· Feb 1, 2024
Dear Maya, We are sorry to hear about your experience. We checked your order and we can confirm that a full refund was issued to you. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
