3dprintersonlinestore.com (USA)Reviews of 3dprintersonlinestore.com

DO NOT purchase from this company. This would be a zero rating if possible, buy from a reputable source like Amazon as 3D printer online store does not honor warranty. I got my new printer over a month ago and had a broken part and I got a response from "Zander" asking someone to support the issue however no one ever responds back after that. I have asked Zander for updates and all they say is that manufacturer is not responding to the requests. At Least Amazon will make things right.

If I could give a 0 Star I would. I ordered my printer on June 20th, the shipping label was created on June 21st and that's it. Printer has not been found since. I've reached out to Zander 'Customer Service Executive' (hardly), from 3D Printers Online and Monda from Creality and all I get was; "Please contact UPS". UPS won't assist as I am not the seller. It is now July 3rd and no printer. Zander has been of no help. I left 4 voicemails for him to contact me and haven't heard from him. I've requested to cancel my order 3 times to no avail. I will have to go thru legal channels now to get reimbursed. DO NOT USE 3D PRINTERS ONLINE STORE! Terrible customer service and delivery.

Wish I could give zero star rating. This website is just awful. They don’t respond to emails or phone calls. Their webchat is always offline. They just want your money. After that you are on your own. Save yourself the aggravation and buy from someone you can trust like Amazon!!! Worst online buying experience ever. Stay away!!

Tech support from 3dprintersonlinestore is bad. Emails are no longer getting a response from them or creality3d.cn. Shop around before you make a purchase.

Terrible experience with them. They do not stock the printers or any parts themselves. The china company took more then 2 weeks to ship the items saying it was out of stock even though the 3dprintersonlinestore.com site is selling it. The printer finally arrived after many emails from the china company, yes you have to solve it yourself with the china company and not this 3dprintersonlinestore.com front. When I discover that one of the endstop sensor came broken when power on, I reported the issue and they say they will send the part from china, the us wharehouse has no stock and 3dprintersonlinestore.com is just steve forwarding your email to the china company. Don't trust this company, they are just a fake front with no support. Since i put up the review, this company confronted me right off, much faster than any of their previous support effort. They said that I did not buy from them and the paypal payment was made to the china company directly and wish me luck returning the printer to china and getting back the refund. The said they refuse to support me and even deleted my account to delete tracks of my purchase with them. Then I see this interesting respond here on trust pilot even disputing that I bought the printer from them. I did have a record of all the emails that Steve send to me as prove. If you get from this company any printers and if there is a problem with it you are on your own. You might as well get from eBay directly or even from the china printer company directly would be better than dealing with this company. I talked to the china company support staff directly and got a partial refund to purchased the replacement part from eBay as they are out of stock on the part. Simply don't trust this company. They are just a bogus front taking a cut when you buy the printer directly from the printer companies from China. When problems comes you are in a state of limbo as you think purchased the printer from this company but yet they claim that you didn't. The payment was made to the pinter company directly and they have nothing to do with it. I believe there are a few of these bogus printer company online with this similar business model. Perhaps they are all own by the same person. Just stay away from these type of fake stores.

Anycubic Kossel linear Printer arrived 24/8/18 - firstly the base had been put together upside down and as all owners find out the "free" SD card is faulty and has to be formated before it can be used. This has been the case for the past year (read facebook blog re Kossel) Waited for a month plus (after they had sent 2 corners even tho its 3 sided) and was advised what needed to be done to fix it. Printer did 3 jobs, so it worked for 3 days, before the power switch went floppy and no longer worked. Printer is still non functioning at 9/10/18. They are still to send a working power supply. The power supply has been designed to fail at some stage as there are no air inlet holes, so the fan can only blow out a very weak air stream from the gaps in the power supply where the lid meets the base. Yes its a cheap printer but at least it should be built properly and work for more than 3 days. If something doesn't happen soon with some form of compensation for the delays then they can expect a charge back. Stay away from them until they can at least sell a working product. Edit - I add that 3D printers online did more than Anycubic but I cannot leave a warning about them on their website. I am sorry 3D got caught in the middle - but I did buy it from here.

I should read Scott review before I made an order on 3dprintersonlinestore. This is worst internet purchase in many years. On 4/3/18 I try to purchase Geeetech Prusa i3 X . First bad sign was that I cannot pay with guest PayPal account. Not a huge problem and I was able to solve this inconvenience. Couple hours later, I decided that I may need a better printer. And try to cancel this order to purchase a different printer. Since printer was not shipped (probably not even processed) yet, so I was thinking it would not be a big deal. Unfortunately, I was wrong. After sending auto-email that my cancelation request had been received they forwarded me to Geeetech sales representative, who started explaining how good this printer is and how good their warranty. I sent cancelation request again to 3dprintersonlinestore, this time they did not answer anything. I called them, but there was no live person – only answering machine. I left a voice message without any response. I decided to post a review here. As soon as I posted review, I received email from Steve, and he promised to refund me money in couple days. But instead of refunding money they shipped printer expedited. Received package was damaged and multiple parts were broken, so I sent email asking for refund. For some reasons they denied to issue refund. I am tired from dealing with 3dprintersonlinestore and Geeetech, so I ended up filing CC chargeback. Hopefully it will be resolved soon. Stay away from this website. There are many other legitimate online store, who provides support. Update: Geeetech was almost ready to issue a refund for broken printer, but Steve from 3dprintersonlinetore convinced then to cancel refund. Here is a quote from email: "Hello Victory, Please do not process refund until customer deletes review about us in trustpilot. Kind regards, Steve Nelson"

Purchased a Tevo Tornado from 3dprintersonlinestore on 3/7/2018 that was advertised on 3dprintersonlinestore.com as shipped in 4-5 days later. 11 days later and several emails and responses full of excuses and no tracking number I have no printer. I filed a claim with PayPalafter the 10th day with no tracking number over the payment and won the claim in just over a day. The quick claim win shows you that Paypal even knows of problems with this company. Stay far away and buy from a reputable and reliable source and NOT 3dprintersonlinestore.com As for the seller's response, if you cannot guarantee an item be shipped in 4-5 days, DO NOT PUT THAT ON YOUR WEBSITE. Nowhere on the website does it state that this timeframe is a loose estimation nor does it state "Estimated Lead Time" or that it may be incorrect. I waited 10 days from the day of purchase before filing the PayPal claim. That is twice the time of their "estimation". To say you do not deserve this review as it was not your mistake is disgusting. You are the one that took my order, you are the one that answered my emails and therefore it is YOUR responsibility to ensure that this transaction progress the way it is advertised. But yet to try to pawn the blame off on another company liem Tevo when it is YOUR fault. I was told over and over again that I will have a tracking number in a day or two. After 5 days of that I just gave up as I was tired of being lied to. I am quite happy that the printer never shipped now as I will NEVER purchase purchase anything from 3dprintersonlinestore.com again and I will make sure that everyone in Facebook, Twitter, Reddit and my YouTube channel know about this horrendous transaction and your blatant misrepresentation. EDIT: I find it funny that the seller now provides tracking for the item that was given to FedEx just yesterday, 6 days after the refund was provided by PayPal. That is also 16 days from the day I ordered it on their website when they advertised 4-5 days lead time. Then they state that it should have arrived here by 3/21 - how is that when it wasn't given to FedEx until 3/23??!! They keep spinning the lies and I keep calling them out on them. I'm happy I bought my newest printer off Amazon instead of these jokers, at least I know I will get it on time.