25home FurnitureReviews of 25home.com

Response from 25home Furniture· Jan 14, 2026

We sincerely apologize for the frustrating experience you have had with your order. We want to clarify a key point that is preventing us from processing the refund. There is currently an open dispute on your order through the payment platform. As long as this dispute remains active, the funds are currently held by the payment platform which restricted us from initiating any refund. To resolve this and allow us to process your refund without further delay, we kindly ask you to withdraw the dispute on your end. Once the dispute is closed, we will be able to initiate the refund process. We deeply regret the inconvenience and hope we can resolve this for you.

Response from 25home Furniture· Dec 19, 2025

We’re truly sorry to hear about the frustration you experienced. We would like to clarify that your order was ultimately successfully canceled, and a full refund has now been completed. Regarding the delay: the item you ordered later became back-ordered due to unexpected inventory changes. Our team communicated the updated timeline and offered multiple compensation options in an effort to support you while you decided whether to wait or cancel. When a payment dispute is opened with a bank or card issuer, refunds are temporarily restricted by the payment processor until the dispute is formally closed. This is a standard industry process outside of our direct control. Once the dispute was withdrawn, we proceeded with the refund as soon as the system allowed. We sincerely apologize for the delays in communication and the inconvenience this caused. This experience does not reflect the level of service we aim to provide, and we are actively improving our internal processes to prevent similar situations in the future. We’re glad this matter has now been resolved and wish you all the best going forward.

Response from 25home Furniture· Dec 17, 2025

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience that may have caused. After reviewing our records, we have not been able to locate an order under your name or the details provided in this review. Without the correct order information, we're unable to verify the situation or provide a direct resolution. We kindly ask that you contact our customer service team at [email protected] with your order number and any supporting details so that we can investigate thoroughly and assist you as quickly as possible. We would also like to note that while we always strive to meet the estimated delivery timelines communicated at the time of purchase, there are occasionally circumstances beyond our direct control that can cause delays. These may include shipping carrier scheduling issues, customs clearance procedures, global supply chain disruptions, or unexpected logistical challenges. In such cases, we work diligently with our partners to minimize the impact on our customers, but these external factors can sometimes extend the process despite our best efforts. Please rest assured that once we receive your order details, our team will make every effort to resolve this matter promptly and to your satisfaction. We value every customer’s trust and are committed to providing transparent communication and reliable support.

Response from 25home Furniture· Dec 16, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear that you’re unhappy with the sofa, and we’d like to clarify a few important points to avoid any misunderstanding. First, the 30-day period applies to our return policy, which requires return requests to be made within 30 days from the delivery date. This does not mean the warranty is only 30 days. Our product comes with a 1-year warranty, which covers eligible quality-related issues during the warranty period. At the moment, we’re unable to locate your order in our system based on the information provided here. To better assist you and review your case in detail, we sincerely invite you to contact our customer service team directly at [email protected] , preferably with your order number and photos if available. We truly value our customers and are committed to helping resolve issues whenever possible. Our team will do its best to review your situation and see what support we can provide.

Response from 25home Furniture· Dec 16, 2025

We sincerely apologize for the experience you have had with your order. We completely understand your frustration regarding the delivery timeline. The delays were primarily caused by unforeseen issues with customs clearance and international shipping, which were beyond our immediate control. To resolve this situation respectfully, we can process your order with Exchanging for an available Item or Full Cancellation & Refund We would be grateful for the opportunity to make this right. Please let us know your preference, and we will act on it immediately. If you have any further questions or need to discuss the details directly, please feel free to contact us at [email protected].

Response from 25home Furniture· Dec 11, 2025

Thank you for taking the time to share your feedback. After reviewing the photos you previously shared, it appears that some of the color variation may be caused by the lighting conditions in the pictures. To help us investigate this more accurately and ensure everything is correct, could you please send us a short video of the full set under natural daylight? This will allow our team to assess the color more clearly and provide you with a proper explanation or solution right away. Please feel free to email the video to [email protected] at your convenience — we’re here to assist and will prioritize resolving this for you. Thank you again for bringing this to our attention.

Response from 25home Furniture· Nov 29, 2025

We are truly sorry for the inconvenience and frustration this situation has caused you. After carefully reviewing your case, we found that the emails you previously sent were not addressed to our official customer service email address, they were sent to another person's email address, which is why we did not receive them and were unable to reply promptly. We want to assure that we take every inquiry seriously and always respond as soon as we receive a message. For future communication, please contact us directly at [email protected], which is our official and only customer service email. Once again, we sincerely apologize for the inconvenience and confusion this has caused. We value every customer’s experience and are here to help with any questions or concerns.

Response from 25home Furniture· Nov 10, 2025

We are deeply sorry for the frustration and disappointment you have experienced. We understand that the delays and communication issues have understandably led to a loss of trust, and we sincerely apologize for the negative impression our service has created. We want to assure you that we are a legitimate company, and we are actively working to improve our processes to prevent situations like this in the future. Your feedback is incredibly valuable to us, and we are committed to doing better. We have processed a full refund for your order. If you have any further questions or concerns, please reach out to [email protected] Again, we are truly sorry for the experience you had and thank you for giving us the opportunity to address it.