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627 reviews
25home FurnitureHonesty, pricing, process and quality scores appear once 5 customers have rated them.
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 423 reviews with 5 stars · Clear filters
Andy A.
Posted
Customer service was excellent and highly responsive. Provided details clearly in every step! Thank you very much. The sectional sofa was incredible in terms of quality and design that far exceeded my expectations.
Taylor N.
Posted
Solid customer service
Jessica N.
Posted
Delivery was super fast and easy to track. When I ordered the first time the delivery service was the worst. That I wasn’t sure if I wanted to order the ottoman but it was worth it. I love how fluffy it is and it really completes the area
Response from 25home Furniture· Dec 23, 2023
We're thrilled to hear that your second order experience with us was a vast improvement. We apologize for any inconvenience during your first order, and we appreciate your decision to give us another chance. It's fantastic to know that you love the ottoman. If you ever need anything else or have further feedback, feel free to reach out. Thank you for choosing us again, and we hope you continue to enjoy the products!
Johna M.
Posted
My ottoman is amazing! Perfect delivery
Mike
Posted
I looked at so many sofas and the sandwich sofa was the one. The deep cushions and pillowtop arms are perfect, and the material is super comfy, great for sprawling out and reading, napping, relaxing. I wanted a sofa that I would be happy to come home to everyday, and this is it. Nora from the customer service center kept me regularly updated on the shipping, and is so friendly and professional. This was especially reassuring since I ordered from the website, which was also easy to do. Thank You 25home, and thank you Nora, you're the best!
Response from 25home Furniture· Dec 16, 2023
Thank you for your wonderful review! We're also grateful for your kind words about Nora from our customer service center. It's fantastic to hear that she kept you regularly updated on the shipping process and provided friendly and professional service. We'll be sure to pass along your appreciation to her. Thank you for choosing 25Home. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support!
Katie B.
Posted
Customer service was incredibly communicative and answered every neurotic email I sent about the shipping and delivery timeline. Our couch came in two large boxes, and there was a box each for our ottoman and two chairs. A couple of the boxes had damage but the furniture inside was perfectly intact. We are very happy with the quality of all of the furniture pieces; they are aesthetically attractive and very comfortable. I was nervous to go through an online retailer when we hadn't tested out the furniture, but it worked out and I'm so glad that it did! The only thing that was annoying to me was that the website showed a delivery date of 3-5 days and then the order confirmation showed 10-30 days- our furniture came in that latter window. The advertising on the website should be more transparent.
Response from 25home Furniture· Dec 16, 2023
Thank you for taking the time to share your experience with us! It's wonderful to know that you are happy with all of the furniture pieces. We understand your initial apprehension about buying furniture online without testing it, and we're grateful that we could exceed your expectations. We sincerely apologize for any confusion regarding the delivery timeline. Your feedback about the website's transparency is valuable, and we'll certainly take it into consideration to enhance the overall customer experience. Thank you for choosing us, and we look forward to serving you again in the future. If you have any further questions or feedback, please don't hesitate to reach out.
James B.
Posted
Wonderful couch... received everything as advertised. No complaints so far.
Taylor R.
Posted
Well, if I’m being honest, I was skeptical about ordering a $3,000 couch without sitting on it first. But, I am so glad I did. It has exceeded my expectations, as well as the top tier customer service representatives I had the pleasure of working with. Simon and Nora ensured my entire shopping/shipping process was as smooth as it could be and I couldn’t be happier with this experience. Although the process started out rocky when I was told I purchased an out of stock couch (even though it didn’t specify on the website), the team contacted me immediately and let me know it would still be delivered on time. They even included a free accent chair as a gift for the inconvenience. I am pleasantly surprised on how professional and accommodating this entire process has been. I would highly recommend 25Home for any furniture, especially the sandwich sectional that I purchased. Thank you 25Home for this experience. For reference, I saw this brand as an AD on Instagram and wasn’t even sure it was a legit company at first. But after looking at countless reviews and YouTube videos, I can say with certainty it is a real and legit company that will exceed your expectations.
Response from 25home Furniture· Dec 23, 2023
Thank you so much for sharing your experience! We're delighted to hear that the couch exceeded your expectations, and we appreciate your trust in us, especially when ordering online. We apologize for the initial hiccup with the out-of-stock information, but we're glad our team could quickly address it and ensure a smooth delivery. Your recommendation means a lot, and we're thrilled to have met your expectations. If you ever have more feedback or questions, feel free to reach out. Thanks again for choosing 25Home!
