25home FurnitureReviews of 25home.com

Pulling quills out of my ___ Would never had bought if known there’s no micro mesh lining. No fluffing stops this as advised by company. Your pix are nice w no feathers sticking out. You will HAVE to cover furniture to not be sitting on quills.

We ordered the Gullichsen Comfy Cotton-Linen Sofa. The delivery company was unable to deliver it on time, and as a result it had to be delivered 2 weeks late while we were out of town for 2 months. After setting up the sofa and sitting in it, immediately both me and my wife felt uncomfortable. The depth of the couch was too short for both of us - my wife is 5'7" and I am 5'9" tall. The problem is much more apparent to me than her, as my legs cantilever out over the front edge of the couch by a couple inches. Having that part of my legs unsupported makes it feel like I'm sitting on a child's chair or something. Anyway because of the shipping issue, 25home would not honor a return, so we now we're stuck with a $2500+ couch that's effectively unusable for us. We're planning to try to sell or just give it away to shorter people. I think anyone taller than maybe 5'6" should exercise great caution ordering anything from this company. I talked to "Jeff Kennedy" from customer support. He had some language issues communicating with me, also I think his mobile phone had connection issues because my call to customer support dropped mid-call and I had to continue the discussion via email. He refused to accept a return for the couch, and a much bigger red flag for the company was that he was unable to understand or to try to understand the actual problem - he kept insisting that the couch was tall enough for an adult when the problem was the depth of the couch. This appears to be a recurring issue with the design of their products, and we unfortunately didn't research 25home well enough before taking a chance on what appears to be a fairly new company. So overall there are a number of red flags with 25home: - Won't honor a return policy when shipping issues prevented opening the product within the return window - Poor design and what must also have been a lack of testing with anyone of average height in the USA - Poor ability to communicate and understand issues - Lack of interest in addressing issues that may exist

Not happy with this $3K+ purchase. Was expecting a robust high quality couch based on the 5 star reviews posted on the website. The couch sits very low, and is hard to get up out of if you are 5'7" or taller or if you are elderly. It looks like a couch with no feet sitting in the room. The couch showed seating wear in less than two weeks, meaning there were impressions in all the cushions from sitting and feathers were constantly coming out. The faux leather pillows compressed very quickly as well. The leather is not real, it is positioned as a breatheable leather on the website, however it is more like a faux suede fabric. All the boxes and packaging are gone, not sure how you could even return this couch without hassle. It will be getting moved to the basement. The quality and performance in real life is not supported by all the 5 star reviews on the site. Sent a reply to the company (Richard) when they asked for a review, advising Richard it would not be favorable. It's been over a month, and have not received a reply. Appears they are trying to build an affiliate program with favorable reviews, where you then help them sell the furniture and get commission.