1-800 ContactsReviews of 1800contacts.com

Terrible customer service .poor quality product ,several turn lenses .Rude and unkind customer service .Paid for overnight ,didn’t come for 5 days and gave me a hard time refunding

I’m still waiting for my contacts! They have been sent to my vacation home on the Cape.

i paid for overnight on friday and it isn't even going to ship until today (supposedly)

BEWARE OF THIS COMPANY. 1-800 contacts was continuously contacting me about submitting a re-order, as it had been 12 months since I had submitted an order with them. I was getting phone calls and text and emails every day. I did not need new contacts and it did seem curious to me that I was suddenly getting so many requests. I just deleted the texts, ignored the emails and Did not return telephone calls. Then one Saturday morning I’m checking emails at home and I have an email saying thank you for your order from 1-800 contacts. I had not submitted an order so when I dug further, I saw that an order had been placed on my behalf and my HSA card had been charged. I verified it with the HSA and yes, I had been charged. I had to call the credit card company associated with my HSA to dispute the charge. The HSA company informed me that not only had I’ve been charged once, they had attempted a second charge as well. Each charge was almost $500. When I contacted 1-800 contacts regarding this order, I was told “sorry we don’t know how this happened”. I informed them that I had not made an order, and on top of that the prescription did not match with me. I don’t know how an order goes through without clearing the prescription with your doctor??? The customer service rep could not answer that question either. I am not writing this as an angry, bitter customer. I am writing this with concern that an order could be placed on my behalf, my credit card charged, not once, but twice for an order not received from me, and that order would go through with an invalid prescription.

They sent me the wrong prescription and now I have to wait until they get contacts back before I can get some more contacts because of there mistakes

Dry contact

800-Comtacts is more concerned about recording phone calls than helping people. I'd don't do business with companies that act like Chinese Spies. Then they tell you about their bull shit privacy. When you record calls they're no privacy.

Absolutely ridiculous!......renewed my lens perscription and place another order a few months later. Well I get a random weird number calling and asking for my card number over the phone because I paid my GPay. The order had to be canceled and placed again due to a system error where my perscription was not linked to the current order. Very poor customer service! I hear dogs barking on calls and this issue should have been escalated & something should have been provided as an accommodation. Disgusted and will never place another order! Major inconvenience! No escalation & No discount. Absolutely nothing for an issue that was not my fault! "Oh but we deleted the charge!".... meaning wait a week until I get money back. If you write back ro this NO I'M NOT REACHING OUT! ALREADY DID THAT & YOU HAD A CHANCE TO MAKE IT RIGHT!