1-800 ContactsReviews of 1800contacts.com

Stay FAR AWAY!!!! They tried to double charge me, gave me fake prices, and made up my quote. When I tried to order the prices were almost double what I was quoted. Called them and they refused to even explain why the price quoted and charged was different. I emailed them asking for a reason for all of this and they wouldn’t even respond. This company has 1 goal, to rip you off and get your credit card information. Funny how even while I was complaining, they kept wanting my credit card number. This place should not be in business. Tell everyone you can to stay away. Putting flyers up at local eye dr offices.

1800 contacts SUCKS. You can’t switch to a different contact brand via them unless you talk to a dr in person. What’s the point of paying for their exam and buying contacts you no longer like from them if that’s how it is? So stupid. And today I spoke to 3 different agents in the chat option who didn’t seem to care about me or my frustrations. I no longer like 1800 contacts. They’re the bare minimum.

This company is deceptive. They over billed my insurance company and they they implied that they where in network with my insurance and they where not; bad business practices.

I ordered 8 boxes of 90-day packs of my daily contact Rx. When I submitted this order and paid, it said I qualified for a $70 rebate and that a link to do this would be sent with the shipping confirmation. I took a screenshot of when the order was submitted, where it confirmed the 90-day packs and the rebate, and I also received email confirmation of this order. I received a shipping confirmation that had the link to the rebate as well. I later received an email stating that my contacts, specifically listing the 90-day packs that I ordered, had arrived. I picked them up and they are 30-day packs. I tried to go on through the link to obtain the rebate that all the communication I had received thus far states I qualify for, and it says that there is no rebate for this order. So, I called customer service. They proceeded to tell me that there is no rebate for the 30-day packs. I told them that I had ordered the 90-day packs and they proceeded to tell me they don’t make 90-day packs for my prescription. At no point through the order process did I receive email or phone communication from them notifying me that I would not be able to get what I ordered, and that the 30-day packs I could get won’t qualify for the rebate I was led to believe by them I would receive. I attempted to express this to the customer service employee and supervisor I spoke to, and they continued to reiterate to me that the 90 packs don’t exist and there therefore isn’t a rebate for the 30 packs I got despite the fact that my ability to grasp those concepts after hearing them say it the first time was not the problem. They told me they could coordinate a return label and refund the product if I don’t want them, which also is not the problem as I’m going to need these to see anyway. The problem is that they failed to provide communication and provided false information to a customer, limiting the customer’s ability to make an informed decision about their purchase. Obviously I wanted them to honor the $70 rebate or refund me that amount due to their shortcomings around this whole situation, but it’s not even about the money. It’s about their total lack of willingness on the phone to take accountability for that and acknowledge they were in the wrong. I offered to show them all the emails I’ve received from them and they were not interested in viewing those - apparently receipts mean nothing. Disappointed - I recommend buying from somewhere with more integrity and more customer service skills and won’t be going through them again.

TERRIBLE!!! My package was delayed again! takes 11 business days that's over 14 regular days to get a pair of contacts do your self a favor and order somewhere else or local. There is ZERO savings and only headaches dealing with this company. If I could do a -5 rating that would be my choice.

Ordered contacts and paid for overnight shipping. Multiple business days later I contact them because my contacts hadn’t arrived. They explain that the contacts I ordered are discontinued but they had boxes left that they could send me. After multiple days go by I reached out again only to be told that they didn’t know when my contacts would arrive. Multiple days after that I receive an email saying my order had been cancelled. Called the company and was told the same things as before but they had a different brand they could send me. Then I was told it would take up to two weeks to get them to me??? This company is an absolute waste of time. First if the contact is discontinued, take it off your website so people won’t order them. Second your customer service is atrocious and if I’m not going to receive them, then someone should be able to just tell me that the first time. I’m glad I waisted time dealing with this terrible company!

What happened to 1-800-Contacts??? They give NO guarantees now on their contacts. Are they run by India? Russia? Really HORRIBLE service!!!! I will NEVER buy from them again!!!! Walmart here I come!!!!

Worst site ever. Have ordered in the past with little issue. This year, place my order and paid for an completed an online exam with them to update my prescription. However, their website doesn't update the order with my new prescription that they told me I needed and made me pay for and then cancels my order weeks after the fact without reaching out first and after my benefits are expired. Thanks for nothing 1-800 Contacts. Done doing business with your terrible customer service. Glad I paid for an exam for nothing.