1-800 Contacts Reviews | Read Customer Reviews of 1800contacts.com

1-800 Contacts Reviews | Read Customer Reviews of 1800contacts.com

1-800 Contacts reviews

Showing 457 reviews with 1 star · Clear filters

D P.
Posted Aug 3, 2024
Worst company ever
Worst company ever! Sent contacts back because they had charged more than expected. Funny how it takes 1day to process my payment and 14plus days to get a refund! Crap service on all levels.
Response from 1-800 Contacts· Aug 19, 2024
Hi there, Thank you for taking the time to leave us a review. We're so sorry to hear about your experience with our services. We completely understand that the refund process can be frustrating. We quote 3-10 business days for most refunds due to the processing times we see for most banking institutions. We'd love to chat about this further - please call us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.
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LL
Posted Jul 25, 2024
Employees at 1800Contacts are not happy.
I used them for 7 years and in the last few, noticed a decline in customer service, people seem genuinely unhappy working there. This is just a supposition, I could be incorrect but they definitely need a makeover. This happened back in 2021. I received emails saying my RX was on file and my lenses were being prepped. Then I received messages saying my RX was about to expire, then was told my lenses were shipping, so really confusing. I finally found out that my RX had in fact expired and I needed to retest. After all the runaround and delay, I did an online test but found out (after the test) I was going to be charged $20. I’d never been charged for an online eye test before. The whole situation just felt wrong. After speaking with a few unhelpful people, I gave up and went elsewhere. Update 8/5/24 received an email asking for more info re this review. After sending my name and email address, I received another email asking for more info. I haven’t heard back from 1800 Contacts, though.
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kaia S.
Posted Jul 23, 2024
I’ve ordered from 1-800 twice and both…
I’ve ordered from 1-800 twice and both times they have taken literally months to come and when they do finally arrive they are the wrong prescription and I’m out of contacts during that time. Literally the most unreliable company. Do not order from here
Response from 1-800 Contacts· Aug 2, 2024
Hi Kaia, Thanks for letting us know about your experience. We always strive to provide our customers with their contacts fast and make ordering contacts online as simple as possible. It sounds like we missed the mark with your experience and we'd love the opportunity to make this right. Please contact us anytime at [email protected].
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Ty B.
Posted Jul 23, 2024
I ordered contacts using my HSA card
I ordered contacts using my HSA card! Never again! They processed a double charge and calling it an “pre authorization fee” What in the world?!!! Now I can’t get my other meds bc it wiped my account to $0.00 and I have to wait 7-10 business days for this charged to be released! They are running a scam at 1-800- contacts! Stay away from them!
Response from 1-800 Contacts· Aug 2, 2024
Hi Ty, Thanks for leaving us feedback about your experience. I am so sorry to hear you had trouble with using your HSA and receiving a refund. All purchases do have a pre-authorization put on the payment method, however, it's not a fee and simply a way to secure the funds before they are withdrawn. They should not be two separate transactions. We process refunds back to the original card as soon as a refund is requested. At that point, it's up to the banking institution to process the refund and apply it back to the card. We quote 3-10 business days for all refunds because these are the average time we see banking institutions return funds to cards. We'd love to chat with you about this further and discuss a way to make this right. Please reach out to us anytime at [email protected].
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Dan B.
Posted Jul 15, 2024
Billed multiple times for the same charges
Ordered two orders (annual and a small add on order) the same day. The large, annual subscription of contacts was billed 4 times to my HSA account. The small order was billed 2 times to my account. This will be corrected, but it's placed over $1,400 of my HSA balance on hold for the next week or two while it gets worked out. ————- Issue has been resolved. Not sure what additional details were needed? I called 1800contacts when issue was discovered. Rep said it was an ongoing issue with HSA accounts being billed multiple times. He had escalated issue for other clients before me, so clearly something that company should be aware of.
Response from 1-800 Contacts· Jul 22, 2024
Hi Dan, We're so sorry to hear about the experience you had with purchasing your contacts. The situation you described sounds incredibly frustrating. We appreciate you for taking the time to leave us feedback - we're always looking for ways to improve our customer's experience. With that in mind, we did not receive any additional details from you about the situation. Without that, we cannot review your account for opportunities to find a resolution. We'd be happy to chat more about this and find a solution - please email us anytime at 1-800-266-8228 or chat in online at www.1800contacts.com/contact-us.
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TNR
Posted Jul 12, 2024
They create accounts without consent
They automatically created an account for me without my consent. They are annoying. I called to ask questions and get information and wouldn't answer any questions without me giving them my name, email and number. So I gave it to them, but they didn't say they would create an account for me regardless I didn't order. I decided to not use them since their prices were only a couple dollars less then Americas Best. I could just get it there and pick up in person. No need to use 1800contacts. The lady was nice and we hung up. But later that day I began getting emails from them. I never consented to emails. One email even congratulated me on creating an account! I never created nor consented to creating an account. I tried to unsubscribed but couldn't because it wanted my password. I don't have a password since I never created an account! I had to call again and the rep wouldn't delete my info. She said she couldn't delete and could just put me on the do not contact list. So now my information is forever in their system. Why can't this company delete information, especially from someone who was never a customer. This is too shady for me and a strong indication to not use this business.
Response from 1-800 Contacts· Jul 22, 2024
Hi Tania, We're so sorry for the lack of transparency you experienced when chatting with our agents. We completely understand your frustration and take complaints like this seriously. Thank you for providing additional information about your situation so we could look into this. Unfortunately, we cannot delete accounts once they are created, however, we can wipe the personal data from the account. I'd be happy to take care of this for you, please email me directly at [email protected].
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Jonathan S.
Posted Jul 9, 2024
Told me my brand was no longer…
Told me my brand was no longer available, yet it's available through any other doctors. They deleted my order only after I called after 4 weeks of them not shipping my contacts even though the exam was complete.
Response from 1-800 Contacts· Jul 19, 2024
Hi Jonathan, We are so sorry to hear about the lack of communication you experienced with your order. We absolutely understand your frustration with this situation. Thank you for providing additional information about your order. We reviewed your account and identified the issue you encountered. Unfortunately, the manufacturer of your brand has discontinued making specific prescriptions parameters and your prescription is one of those discontinued parameters. Other retailers or eye doctors may be able to fulfill that order as they have leftover stock, but due to the rate at which we go through inventory we are no longer able to have those in stock since the manufacturer no longer produces them. We understand this situation is frustrating and would love the opportunity to help you out on your next order if you get a new brand of contacts. We'd be happy to honor a new customer discount on your next order - please call us anytime at 1-800-266-8228 or chat in online to redeem that.
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Justus K.
Posted Jul 8, 2024
Misleading advertising
Misleading advertising. They will not beat any price, they will not price match all competitors, and they overcharge for shipping. Please shop around for your contacts and glasses as this company is not competitive and does not reward loyalty!
Response from 1-800 Contacts· Jul 19, 2024
Hi Justus, We appreciate you taking the time to leave us feedback. We are so sorry to hear that our price match policy did not meet your expectations. With price matching, we're able to match the price of any US competitor's listed pricing - meaning their base price without member exclusive discounts or discounts offered through shopping links. These discounts are not verifiable on our end and therefore are not eligible for price matching. Our entire price matching policy can be reviewed here: https://www.1800contacts.com/best-price-guarantee. We're always happy to chat if you have additional questions.
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