123 Security ProductsReviews of 123securityproducts.com

I would give this company 0 stars if it was an option. They sold me a water shut off valve product that was end of life and would not let me return it. They didn’t seem to care at all about making it right. Do not buy from this company. They’re crooks!

I ordered an NVR from 123securityproducts.com around 10 pm, and the next day I requested to cancel the order as it would arrive after 20 days. I called the customer care and was told it would take 7-10 days to ship it. And in the next 30 mins i decided to cancel my order and was told it's shipped already and not possible to cancel anymore. Now the NVR has arrived, and when I requested to return it without opening it and using it, I was told that I have to pay a 25% restocking fee and pay for shipping. Website clearly says 25% restocking fee if the product is not resalable as new. And they are still charging 25% fee without any reason. This website and the lady on the customer care call are a big scam. I would recommend everyone to stay away from this website.

Very disappointed with 123 SECURITY. I received a completely different product than the one shown in the photos — it looks cheap and doesn’t match the description. When I tried to return it, I found out they keep 25% of the amount and also make you pay for the return shipping! This is a total scam. I do not recommend dealing with this company — it’s all lies and zero respect for customers.

Complete racket. They send damaged products and refuse to refund them. Must be really hurting for money to lose so much business over $700

I did the same thing as other customers did. Read the return policy. How deceitful can you be. You say you offer a 30-45 day return policy. But actually you really don't. If there are certain items you don't offer returns for list them. Should had checked Trustpilot before purchasing.

Before purchasing the intercom panel, I contacted the company to confirm their return policy in case the product didn't resolve my issue. They assured me I would have 45 days to return it, though I would be responsible for return shipping costs. Based on that confirmation, I placed my order. A week later, they emailed me asking what I wanted engraved on the panel. I reminded them that I wasn’t sure I’d be keeping the product and that engraving it wouldn’t make sense at that stage. They acknowledged this and agreed not to engrave it. Despite that, the panel was not shipped until three weeks after I placed the order. I had to follow up with several calls to get any updates. When the product finally arrived, I noticed it had silicone residue all around it and the pouch with screws was taped, suggesting it may not have been in brand-new condition. When I called to initiate a return, I was suddenly told that this particular brand is non-returnable, directly contradicting what I was told earlier. I dealt with the same two representatives—Karen and Amy—throughout the process. In my experience, the company was dishonest from the start. I strongly advise others to spend their money with more reputable businesses, and not to expect a refund if things don’t work out.

Do not buy from this company. They will not accept any returned items and it takes them weeks to reply to product questions. DO NOT BUY FROM THIS 123 Security Products!!

Shady business practices. They say items are in stock when they really aren’t. They are purely just drop shippers. Item said in stock then a couple days go buy so I emailed them. Turns out the item had been out of stock for months and they’d send it when the manufacturer got more stock of them.